Hi there,

A short article about gained knowledge concerning the translation of Virtual Agent Topic names. Out-of-the-box, this does not seem to work as expected. It's even listed as a Problem, targeted to be fixed in New York, answer from Hi: no workaround available. Though, workaround... just read on

The Issue

When working for example with Catalog Items, you are used to easily to do translations by just switching the language from English to your desired language, update the Name, update variable Names, etc.. The translations are shown when switching between languages now, and instantly available for others. Doing something like this for Virtual Agent topic names... no go.

Workaround

Following the below basic steps will provide a workaround for the Virtual Agent topic name translation.

1) First, switch your language from English to your desired language.2) Within the Conversation Builder, update the name of the topic.

3) Notice that a new sys_translated_text record is generated once you save and publish the topic

4) Switch your language back to English.5) Within the Conversation Builder, restore the name of the topic.6) After saving and publishing the topic, have a look at the Virtual Agent in English and in your desired language... the translated topic name should be working now!

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And that's all!

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Kind regards,

Mark

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