Add an inbound email to a new record
Import
·
Jun 25, 2019
·
article
When creating new records from an inbound email action, it can be handy to attach the original email to the record.
//This script will take contents from an inbound email and create an attachment on the created record from the inbound email action.
var emailAsAttachment = new global.emailAsAttachmentUtil();
emailAsAttachment.create(email, current);
This Script Includes will add the inbound email as an attachment on the new
var emailAsAttachmentUtil = Class.create();
emailAsAttachmentUtil.prototype = {
initialize: function() {
this.newLineChar = "\n";
this.contentType = "text/html";
},
create: function(emailRec, currentRec){
var emailDetails = "To: "+emailRec.to+ "\n";
if(!gs.nil(emailRec.cc)){emailData.push("Cc: " + emailRec.cc);}
emailDetails+= "Subject: " + emailRec.subject + "\n";
emailDetails+= "From:"+ emailRec.origemail + "\n";
emailDetails+= "X-Unsent: 1" + "\n";
emailDetails+= "Content-Type: text/html" + "\n\n";
emailDetails+= emailRec.body_html;
var sysAttachment = new GlideSysAttachment();
sysAttachment.write(currentRec, emailRec.subject+'.eml', "text/html", emailDetails);
},
type: 'emailAsAttachmentUtil'
};
View original source
https://www.servicenow.com/community/now-platform-articles/add-an-inbound-email-to-a-new-record/ta-p/2310948