We are the market leader in the packaging industry in the APAC region and are seeking a hands-on Administrator, to be based in our Singapore office.

KEY RESPONSIBILITIES

• Support the existing platform that encompasses IT Delivery Functions: Incident, Service Request, Change, PPM, Problem, Demand, GRC and APM; along with line of business service management processes: eg Payroll and HR
• Support process owners by researching, showcasing modules to support new initiatives
• Implement or extend modules to meet new requirements, and where required develop customisations
• Perform periodical upgrades of the platform in line with Servicenow releases
• Develop and/or configure integrations to 3rd party systems
• Troubleshoot application and integration issues, and liaise with internal and external operations teams to ensure timely resolution

KEY SKILLS

• Capability to make informed decisions on wide range of complex business and technical issues to reduce business impact
• Ability to investigate, identify and solve problems quickly and efficiently
• Excellent verbal and written communication skills and ability to articulate and convey information concisely
• Ability to self-organise within a team environment
• The ability to adapt to change & work against tight time frames

QUALIFICATIONS AND EXPERIENCE

• Hands-on experience in IT Service Management, Asset and Configuration Management
• 2+ years of experience with Servicenow Service Management Suite specifically; ITSM, ITBM, GRC including developing business rules, UI actions, form sections, workflows, notification events, service portal, client scripts
• Experience implementing at least 1 version upgrade
• Experience integrating Servicenow with third party software via REST & Email
• Programming experience in Javascript, HTML, CSS and XML
• Knowledge and experience of using JavaScript, web services, server-side programming, data structures, HTML, CSS, XML, technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
• Bachelor’s degree or equivalent experience of 2+ years in current role
• ServiceNow certified System Administrator or Developer is preferred
• Experience in delivering IT technical service and process in line with ITIL methodology
• Excellent analytical skills, and an ability to diagnose and resolve issues quickly and effectively
• Excellent verbal and written communication skills and an ability to articulate and convey information in both technical or non-technical language as required