In this article, I will explain how to copy attachments from 1 incident record to another. You can use the same logic for any other table as well.

To do this, we will use the following

• A UI action (Form button) to display on the source record
• A popup view to select target incidents
• A UI Button (list choice) to trigger copy action
• A script include to actually copy

UI Action (Form button)

Popup View

UI Action Copy (list choice)

In the script, add the below code

function copyAttachments() {
  var gdw = GlideDialogWindow.get();
  var source_table_name = gdw.getPreference('source_table_name');
  var source_table_sys_id = gdw.getPreference('source_table_sys_id');
  var target_table_name = g_list.getTableName();
  var selected_elem = g_list.getChecked();
  var selected_ids = selected_elem.split(",");
  if(selected_ids.length>1) {
    for(i=0;i<selected_ids.length;i++) {
      if(selected_ids[0]==source_table_sys_id) {
        alert("You seem to have selected the source record also here. kindly check ");
    return false;
      }
    }
  } else {
    if(selected_elem==source_table_sys_id) {
      alert("The selected record is same as source record. kindly check ");
      return false;
    }   
  }

  console.log("Copy attachments"+source_table_name+"---"+source_table_sys_id+"---"+g_list.getChecked()+"--"+g_list.getTableName());
  //call script include to copy attachment.
  var ga = new GlideAjax('Copy_Attachments');
  ga.addParam('sysparm_name','copy');
  ga.addParam('sysparm_source_table_name',source_table_name);
  ga.addParam('sysparm_source_table_sys_id',source_table_sys_id);
  ga.addParam('sysparm_target_table_name',target_table_name);
  ga.addParam('sysparm_target_table_sys_id',selected_elem);
  ga.addParam('ssysparm_target_ids_count',selected_ids.length);
  ga.getXML(callback);
  function callback(response)
  {
    var answer = response.responseXML.documentElement.getAttribute("answer");
    if(answer) {
      gdw.destroy();
      g_form.addInfoMessage("Attachments copied successfully");
    } 
    else {
      gdw.destroy();
      g_form.addErrorMessage("Error: Attachments not copied ");
    }       
  }
}

Script Include (Copy Attachments)

Let me know if you have any questions in the comments.

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