okay it looks like we have most of the people logging on here already joined so that's great so let's have it kicked off on well thank you everyone for taking time this afternoon to join our webinar which is titled CMDB health check leveraging the CMDB for business success welcome my name is null Daniel and I'm an account executive with holistic I'm also joined today by my colleague Scott Trumbo cruces senior solutions architect Scott inand I will be discussing the importance of a healthy CMDB and the value that the well-defined and maintained PMDB brings to an organization when trying to prioritize the support of business critical services today's webinar will focus on four main areas will determine the help of your CMDB quick wings to improve your CMDB optimize your CMDB and in leveraged service now's native tools for maintaining a healthy CDP there will be an opportunity later to ask questions by the chat feature and we'll have some time towards the end to answer as many questions as time commits the webinars recorded and so will send a link to everyone attending so keep an eye out for that email so a little bit about kubitsek we are proud to say that we're an elite partner with ServiceNow both in sales and services we were founded in 2001 and headquartered in Kirkland Washington but we do deliver services nationwide we have over 250 senior level consultants and again way there is over 15 years of average professional and consulting service experience we have deployed over a hundred and eighty implementations and we're proud to say that we have a scene that score of nine point seven and that's fundamentally because of our deep ServiceNow platform expertise and specialized practice areas with laser focus the result of that you know we have over 90% of our customers that come back for repeat business and that's awesome when when we think about you know the that the number of projects that we take on here I mean because we have a people and process first approach to business our clients love us you know the way we interact with them listen to them understand them and help them get to what the implementation goals are so as I said our expertise is organized into an interactive practice areas and we are clear firstly we have the service management consulting practice which is focused around assessing defining and implementing optimize service management solutions ServiceNow is our only service management solution partnership luckily so we focus on that our IT operations services practice which focuses around developing standardizing and cooperating write your gracious cloud and enterprise infrastructure security operations applications administration and operations build and run project delivery services practices which focus around providing project leadership management to deliver complex linking projects compliance staffing quality timing of projects and deliverables aligned with your lifetime practices here is a quick snapshot of some of our clients we're doing large-scale engagements where we're managing our customers IT practices some examples of a large scale enterprise managed services crimes include Microsoft t-mobile and Xbox at this time I'd like to introduce Scott Trumbull Scott good afternoon to you sir would you kindly introduce yourself and take us through today's webinar please hey good afternoon all I hope everybody can hear me all right so my name's Scott trommel I'm one of the senior solution architects here at Co best ik for myself I've been I've 30 plus years in the in the IT industry and software development and things like that for about the last eight years I've been pretty much working exclusively in the service now or I have been working exclusively in the service mount environment after my first implementation as architect I like the pool tools saw the potential saw and have stuck with it ever since I carry numbers ServiceNow certifications as well as an instructor some folks may may know me from either projects or from from speaking of knowledge or creator Kahn would see my claim to fame in the ServiceNow world is is as the the builder and programmer of the beerbot that was it's a ServiceNow beer controlled service now controlled beer delivering robot that was in the inaugural creator con of 2015 but anyway that's more than enough about me we're really here today to talk about you know CMDB and healthy CMDB and I really want to call out before I jump too much into the topic a big thank you to to null and to our marketing help from Caitlin to when I brought this up and Caitlin who's here helping put this together for us on her birthday so I can't thank her enough and know you know I brought this up as a topic of something I'm passionate about and they kind of rally behind me and I'll put this together as a webinar but to share with people out there as we talked about an old brought up we're gonna talk about you know the importance of CMDB for your business success and we're gonna really gonna dive into and one of the things are gonna hear me for lack of a better term are bond in in this in the next 30 minutes or so is the seem to be key performance indicators coming across with that idea that that seem to be held is something quantifiable I will talk about you know what is a CMDB health check why would you do it what's the purpose of that and then how do we get from there to leveraging those those ServiceNow health monitoring features you know giving Gallup tech making sure monitoring back to those things I talked about those KPIs and taking advantage of that and then lastly making sure we we follow up on that and take action on our health check results you know I'm not gonna dive first spend a whole lot of time in this you everybody out here's on here today because they recognize the value of the skin we can talk about how much downtime is caused by technology by people not by change not knowing the impact of changes not knowing the thing what poor data quality how times lost by people trying to do root cause analysis trying to deal with things and tracking to the wrong component before they find what the root is these are not new statistics they're on here you'll see it you'll get it I'm assuming we're here because because we know about it so the use of the CMDB we even we know how important that is we know how important it is to our organization but the biggest thing I want to talk about too is you know we're talking about not knowing what CI is causing an outage or that escalated to the wrong service and support team or events not correlated to the correct yeah I but the bigger thing and where my passion in this comes from those amount of times that I'm involved in other particularly item related and I do a lot I dominated orchestrations service mapping that type of work event management and how many of those initiatives are failing or if not failing they're really having to do some sort of CI CMDB remediation effort upfront because they're they're dependent those things the had the dependency of and the abilities of companies to implement things like event management and service mapping in GRC yeah yeah that's um some great insights there Scott and you know listening to your introduction they hate occurred to me that you know personalities they might be a mixed bag you know some might be just now considering implementing a CMDB and then others may I started that journey and I have stole for some reason and yet others may have a functional CMDB and I'm looking to mature their processes so regardless of where they are in their journey me Scott would you talk to us about the importance of having a healthy CMDB anytime how I key might benefit from having such a highly effective tool and supporting the business yeah so that's a big thing it's not just and it's not just about to query the business it's about giving the most if you're already a ServiceNow user it's about getting the most out of the tool leveraging its many features as we can in that tool you know and this is this quote here is right out of the out of the ServiceNow documentation and call it up you know that that maintaining and monitoring maintaining the health of the seem to be is essential to the effective and continuous use of the product so service miles recognize this they've put a ton of effort ton invested a lot of money in the product into into growing the product and adding new features or just for that from monitoring the CMDB for adding those health indicators such as required fields duplicated si eyes flowing those up to scorecards and dashboards that are viewable and usable for people so it's really it's about getting the most out of the product and monitoring and it's not just about getting the data in there it's about putting the the tools in the processes in place to make sure that we're getting that that data is staying staying clean and staying useful yeah so so that kind of brings us into why we want to perform or what value you might get from CMDB health check you know and that's that's maintaining that your CMDB is populated with with reliable data it's populated with data that people trust is and giving visibility to to the quality of the data that's in there so yep we're gonna get to a health tech we want to be in a place where we're confident in the data our people are confident in the data and we can use the data so we can leverage the the rest of the tool you know is this data valued and trusted is this data ready to support a roadmap you know form of the health check gives you that that measure where I talked about again that measurable quantity defining how to measure the quality of our CA is ca BB knowing where we're at applying those kt guys so we can attract so we can track it going forward yeah you're you're so right there Scott you know when I speak to some folks about this and DB you know people take a short-term view and look at the CMDB from it's an asset management perspective you know a collection has discovered C eyes and you know that in somewhere helps to resolve great fix issues as you know the CMDB you know much more than that in the you know the true value comes from being able to monitor the health of the business critical services for the organization and when you know those are impacted the right people are notified and issues investigated and remediated quickly with you know little to no business impact and frankly when that happens you know I do viewed it's a true business partner rather than a cost center so you know with that in mind how do we leverage ServiceNow advanced platform capabilities such as the automation and the orchestration feeds in support of you know enhancing the CMDB and green that will difference that you to IT in also and that's a piece I imagine people on here are pretty much aware of that you know the entire firm for the most part the ServiceNow platform revolves around that the CMDB underneath you know what revolves around the entire ServiceNow platform revolves around that whether we're doing IT Service Management it's real easy to see and understand where the connection is between you know it's a good problem change those type of things but you know we want to get beyond that when we want to get the real value of the tool and move into like those that IT business management areas the governance risk and compliance and particularly in sac ops moving into security operations you know those customer engagements for that like I said before the amount of times they're delayed for CMDB remediation tasks so it's not just about leveraging it for those ITSM solutions it's giving the strength getting the value out of the whole platform for those for the for all the things going on in there you know and the other thing that people find in that why to perform seem to be health tag and that's environments are changing our environments are constantly evolving an IT right we have things going on just the five years ago most people would not have guessed the amount of virtualization they might have in their environments today and is growing every day so if you've implemented a number of years ago your sources might have changed how you deal with those things might change it the types of software you use the type of operating systems you use how those things are hosted either on or off site of your of your areas and how those are leveraged a lot of that has changed and continues to change over time and then the other factors that go into making that change companies are companies are changing their workforces changing people come people go how people work are changed the amount of people down dealing with maybe mobile devices or bring your own devices or people that work remotely companies taking on merging selling adding new things all these affect it's all this drift over time in the CMDB you know so what we get to there for the health check is we really want to be able to measurably demonstrate the value to the organization show the CMDB value to the users if it isn't trusted it isn't used if it isn't trust it isn't given it's self-perpetuating if it isn't used the data gets works the data gets worse diminishes over time people find ways around it they they find other ways to get their job done we're not in a position to to leverage those other pieces of the project you know we're going to seem to be health check we want to demonstrate that that value and it's about being transparent being transparent to what the current state is what the action plans are to remediate any issues with this right now that kind of defines what's going to be present in our CME how where we act versus where we want to be and how are we going to maintain it it's brought up again it's so hard to tackle things like psych ops in GRC and event management without a good CMDB underpinning it and so we want to get to a point where we can in a very clear a very concise way know what is the accuracy of our data how do we quantify the accuracy of that data how do we go ahead what are gaps how do we fill those gaps you know and that goes back to kind of brought that up before where then that every organization that has their naysayers because they don't have faith in that data they're gonna say I can't use ServiceNow or me or my team have to work from these from these spreadsheets and and some of their concerns there may be very real so what we want to get in to be able to I'll take is be able to know what those concerns are address what those concerns set up our health our dashboards to provide proactive proactive feedback on that assign tasks people can work on and start removing those reasons or began or identify how to fix those reasons going forward yes oh oh sorry no no you know it's not you know that's that's an interesting point you know I was I was thinking here you know some of the common inhibitors that you mentioned by cabin are now well maintained you know like the naysayers and and the lack of government for example that typically inhibit you know well-maintained CMDB you know so how do you know you go about performing at the MDD held shaker war watch next you know Mike you want to call oh yeah so that's why let's start getting into that one one here's a health check at what happens and I imagine that's what really what a lot of people are here to to kind of maybe try and learn a little bit more what are the steps in that health check what brings it up and and the big thing for us and for us kostik when I'm working with people to do this is it's a combination of a technical and process approach and I want to understand that it's not just a technical question it's not just we'll watch the quality of my data in their housing their what's filled in what's not the minutes it's not just that so keeping that in mind well my you would he come in first while you're doing that you know the first thing you're going to do is is review that seemed to be implementation you know do the classes and the class of attributes in the Cindy simply be do they support your business processes do we know all the things in our interest do we know about all the things in our environment that we need to know do we have all of the CIS we need to have and that's looking at the data kind of reviewing the data and seeing what's in there seeing isn't what's missing seeing once what's grad garbage data what's valuable I never viewing those reviewing sources of the data are all the sources are all the place are you just running discovery are you doing a combination and discovery as I solve people manually and where are we are we working with various third-party tools the sec comes the flex era as those type of things where's my data coming from is is where that data is coming from still balan are there additional sources of data that we maybe haven't implemented what's really out there in our environment and again or is it said it's it's not just it's not just a technical approach it's a process of approach and it's it's reviewing those process going through what are the roles and responsibilities of people in your environment related to your CMDB who are those CMDB owners who are those people you know where they talk about a literally look at identify who are those CMDB owners for that class who defines what correct looks like for that class who defines what a correct CI is for that cousin who has responsibility to fix it who can go in and make CMDB updates why would they make updates who can do it what can they order what other systems would make updates and then then going back in again and analyzing that CMDB data for those completeness correctness the compliance relationships so knowing going in and that's where we're gonna kind of dive into the meat of it where are you going to start using your help we're developing those KPIs around completeness correctness compliance once we've defined it what's out there what's outside of it and the last thing that comes out of this should really be if your organization doesn't have CMDB process guides it would be creating them and those are living breathing documents that's where you're capturing the organization and it's in your organization who's responsible for what where does it come from who can fill it who owns it how do we get it so if you don't have them it's creating on incorporating them into your ITSM processes and their standards or updating them while they're there it's a living thing and should grow as yes your organization grows and changes yeah that's a very good point right there about the process guide Scott you know when implementing a CMDB people tend to approach it you know it's just from that you know capture the technical information about the see is normalize the data maybe match or join the data with other data and then load it into the scene can be the problem with that kind of approach is that every time the CMDB gets you know that happens the CMDB it's even a messy and full of inaccurate and inefficient data so what are some of the best practices that we could consider way in implementing a CDP yeah and that kind of drives right into what I like to call the practicing and kind of viewing around maybe what somebody implementing service now again I go back you know the six seven eight years ago or maybe some people unfortunately even recently my how they might go about their implementation versus how we go about implementing CMDB now and how we work with clients or a lot of people our clients have a service now is methodology for doing with the CMDB now and then also so that's where the health check comes in a lot of times it's that choice that opportunity to take a break or maybe you haven't implemented these features to take a pause and get to where you're in there now to to get them implemented and have them going forward you know populating the CMDB used to be just that ETL extract transform and load and all the data from all the sources whether people are rush to get off of a tool or they don't know it or they are spreadsheets they're loading in it all became you know giving all that data initially loaded in the service map and brought into service now just get it in there and then try and figure out what's going on so you have data coming in from various sources now once we get now once it's in there people are trying to to do some analysis between maybe the load and go live and do some analysis of where if we missing key beta where where things overlapping what problems what gaps might there be and and sometimes that really cause some things see they're going in with some lack of confidence or some lack of confidence to develop pretty soon pretty quickly along the way whereas as kind of now our approach for this is to define define what good it looks like define what a correct CI is in that organization and ServiceNow has a lot of these rules turned down out of the box for kind of it the common scenarios the common cases so so we go in kind of developing turning on those those health rules turning on those identification rules those attributes rules out of the box and then as data is loaded initially right from the start working against that dashboard working against those KPIs to see where gaps are where problem areas where potential duplicates lie and leveraging those tools right from the beginning to to define what looks good what looks correct and identifying issues right from the start again that kind of comes back to - a lot of the health check is kind of getting to a point where we're leveraging those schools yeah I've got me I'm sure a lot of people here definitely want to undertake such a project you know but it is hard to step away from your day-to-day operations - to manage and maintenance in DB people just you know busy keeping the lights on for the most part and so you know I think this is an area where you know somebody's struggling with it their CMDB for instance they should really look to engage with a partner like a Vista you know and get some help you know we have undertaken many successful CMDB projects and there's a wealth of real-world experience that we can they can tap into that we can bring you can get into the heart of the business issues because we stay focused on the CMDB project and practically we have the ability to see the forest through the trees and having the subject matter expertise means that you know partner can can help organize and realize business value come much quicker I think so I certainly would urge people to consider using an experienced partner to help leverage the the tmdb for business success what are your thoughts yes so that's that's a great call know and that's you know it is hard you know people implement and then everybody is busy just keeping the lights on so there's there's two things going on there one that that ability to kind of step away back from from your regular day-to-day operations of keeping the lights on to work with that and to work and kind of maybe re-interview or identify or do data analysis to work out what the problem is and then then there's the other thing of just keeping up with the tool service now is implementing features fast and furiously and particularly a lot around CMU behalf so you know the ability to take time out of your job out of your day to day life we bar very few people and and most organizations are dedicated ServiceNow administrators a lot of organizations the people that are doing this are sharing job responsibilities in other areas just keeping up with what's available in the tool that sometimes there's a make it a little leave it to bring in a little help in that area you know so we kind of talk about now it's all about measuring seem to be helped and that's you know CMDB how can be quantified right it's all about measuring the health coming about coming in with some some ways to identify to dashboard be transparent and report weight you know and we mentioned earlier you know we started with the quote at the beginning that service now recognizes the importance it recognizes how difficult it is to maintain and the importance and ever since I just mentioned before ever since I believe it really started to grow it really started this thing really started to be useful around that stinky I think and the current release the new deduplication wizard in London it's a fantastic tool that can leverage right from his past but how much we can get from these dashboards would seem to be a health dashboard and service now the class manager being able to set up desired stage certifications and again those health KPIs those key performance indicators of the health to see it on the screen and everybody can access from in your organization from the top down to be transparent to be able to drill into not only can I say these CIS are missing or there are you know for DCIS in a class missing information I can drill right in and say these are the four DCIS that are missing information and this is the piece of information we expect it to have that it doesn't you know and that's and that's all from that health dashboard and you know if you're not using it yes you should be so it allows us to measure those to measure those CIS measure our CMDB for completeness you know this C is on and I'm going to talk a little bit about this gear and this cool and because I'm bring it up so much because I passion the amount of people that aren't that I walk into the organization and they aren't leveraging recommended fields so ServiceNow has created that ability through the CI class manager to define on CI is recommended fields right so there was a time if I was implementing this and I said well if I have a Windows Server I need to know these things about those servers so my implementer of my person is going to go in and make those fields on the server server record be required so in practice what happens they might be fields somebody might be creating that server there might be standing it up there might be things aren't discoverable or there might be things that they just don't know yet so I stood up a server there's stuff about it they're filled on it that I don't know the answer to yet I don't know who the support team is gonna be for it maybe maybe I don't know what the may I don't know what the main it's gonna be and it could be anything but those it usually does oh my that's 14 might be the owner might be what it's used for might be the relationships it's gonna put it on there so I have a choice because it's at a recommended field I have two choices I can't save this record I don't know that I can either type in zxe DVD n and hit enter or I say oh well I'm gonna come back to this later and that never happens so you have those two choices neither one of them is good and both of them perpetuate to getting bad information in our in our CMDB and they just grow now if I define a recommended field that's CI is usable I can save it it's in there maybe I need maybe I'm gonna say my support group in my location and things are all recommended fields I expect you to have them in there I can say that I have the information and comes in to my source it doesn't have and it can still create it in there and now it's gonna show up on my dashboard and I'm gonna see in those completeness records the amount of things that are are are slipping the amount of things that don't have all those fields filled in and I'm evil as far is even driving into to creating tasks using those rules to create tasks for people to go in and fix this data so got a little bit I have just excited about that I think it's I think it's really valuable that completeness and if people come away and can go back and look at how they do that in the organization I think they could start seeing that quality going on you know moving out into that we can go for correctness we can define our correctness in our CIS and again these are all pieces pulled right off on the CMDB house dashboard they're right out there are our correctness is going to help us kind of identify with rules in place those duplicates the eyes so again identify things that came in and maybe have overlapping names maybe some some features overlapping I'm gonna create potential duplicates if I'm using this I'm enabling those jobs I'm gonna create I'm gonna show up here on the duplicates I'm gonna create deduplication tasks for somebody to go out and find out what's going on here and remediate this so in practice you know when this is going to ladies looking at this they're getting those tasks they're remediating them when it's 1 or 2 they're not trying to come back later on to say I have 8000 of these that I have to deal with our orphan rules that's another thing that I think is really useful particularly when we have a lot of different sources that are providing things I you know one of my favorite things to say all the time a CMDB without relationship is just a fancy spreadsheet we want these relationships one know how one thing ties to another so by my relationship rules I can look again say my suggested relationships and my relationship holes to say if there's not a relationship here something's missing if I if I've created a database if somebody's gone in and created a database record in it but that database is just existing out in space somewhere it's not I might have a relationship with my database needs to say what server it's running on my website needs to say what web server it's hosted on and if it doesn't it's gonna start showing up there out here as an orphan item that it doesn't have a relationship that it expects between these two things it's left out there or sometimes these come from other scenarios might not be pudding it might not be putting in the data it might be then something's been retired out of the system a piece of it that maybe was hosted on it or connected to its been moved but nobody kept up that that relationship no the staleness going in and creating those staleness items in there so that's good I that's going to determine particularly if I'm coming in from a discovery source or another third party or something handling these data that this CI has not been touched in our defying amount of time I expected to be I expected to come in from the source once a month spending three months I haven't seen it something stay on here something's wrong somebody needs to go take a look at that and lastly we'll talk about our compliance and driving into compliance and that's that's looking at your CME items your CMDB classes individual individual items against a defined set of rules so to find some of things within your organization to make sure how you evaluate against that to make sure you're fitting in make sure you're fitting here behavior your architecture matches what you expect that type of thing yeah Scott you know I'm I know how passionate you are about the subject you talk about the completeness and correctness and how is that different - you know my compliance and maybe order oh okay yeah so an example the compliance drives from from audits that you define in your organization that are audit rules for you and they can be they can be extremely complex audit rules or they could be very simple so you know I believe it an example is saying you know what if I have a Windows server and it's hosting I asked I might create an order with architecture audit rule did my organization that says it needs to have this amount of RAM so it's good if it doesn't have that amount of RAM or it's gonna show up as an architecture compliance it's going to show up as out of complain it doesn't have those things what could be operational I might have a rule that says in my organization I in my organization my Windows servers that are hosting IAS have to be restarted every 14 days because that would never be yeah that we have to restart a Windows server or something like that so I might have an auto rule that goes out and checks when the last time against my when the last time that machine was started against my data that stay coming in from SCCM and I could so it's out of compliance or it could be very complex had a really interesting case where an organization was kind of working on a refresh policy and working on refreshing their pcs and kind of had some expectations of people in different job roles particularly maybe some high-end development roles where they wanted to make sure they were getting new hardware at a regular rate and then sometimes people weren't getting rid of their old hardware so kind of created some audit rules where they could identify people that have multiple pieces of hardware and maybe some of that multiple Hardware was out of date so this verse is very rather complex script it up autumn rules but we were able to put them in the organization show them right up there on the dashboard their leadership could see you know see the number move up and down and drill into it yeah I mean that makes sense you know it's true of these tools kind of evolved they you know make life easier many kinds of seems to deployed and you know very little attention paid to them after that well the time the tmdb becomes neglected Scott so what's your advice on leveraging these these new tools to keep the CMDB fresh and relevant yeah yeah so that's a big thing so that's that kind of comes into you know that taking action on our on our CMDB taking action on our CMDB healthcheck getting to a point where we have these rules defined where we know where our gaps are and we're instituting were instituting things within our organization to to try to to leverage that and that's a big piece so you know you're gonna come out of that health check you're gonna come out of that health check knowing see you know you want to beat that Hilton should be a very transparent thing I can't express that enough the two things twins parent this is where we're at this is what our problems are this is what we need to do to fix our problems this is how we're going to measure our problems so coming up with a plan to take action on those and then check the results you know so and that kind of leads into what I think what I would expect people to take away from this to be today you know what and that's the seem to be has no value if it isn't trusted right if people don't trust the data in the same TV they're not going to use it and value is going to continue to decrease the quality is going to because there aren't keeping enough and how doing a health check you know doing that health check will establish the worldmap to get that CMDB to where it's trusted so he'll check can i establish a roadmap to become a trusted cv there's things that might come out of that health check that need to be implemented so see if he doesn't have value if it's not trusted I helped check lets us know what our problems are how we get where it's trusted and I hope ECM DB is critical to success of unlocking your return on the ServiceNow investment all right ServiceNow has all these features we saw that big picture with the CEO everything rotating around the skin to be underneath it's critical to all those things working ServiceNow tools have have involved seem to be interrelated tools have evolved over time ensure that you're using what you know use these tools and I can't it's not on here but my takeaway for everybody today I usually say it you'll ever say if you ever talk to me later on about it CMDB health you is quantifiable right new transparent identify the strengths of weaknesses engage a plan to remediate and define those KPI socializing with each other you'll be defining those those KPIs implementing this and implementing them so it's measurable so everybody can see where your where your safety stands and what needs to be what needs to be done on yeah I've got you know it's a it's a big subject here and I know many people joined here today away with trying to get some help with with their project you know as we've seen in today's webinar the CMDB some you know heart of the healthy service management and service now ecosystem and you know Calista has being in the service management space for 20 years and then a service our partner for some nine years now and in that time you know we've seen some some common symptoms of the challenge configuration management standard ' for example the CMDB see they're not present or it's not being used for common service management functions and they rely on static categorization structures for example you know for incident change service requests assignments and escalations or you know incident diagnosis and problem root cause analysis activities are ad hoc and manual you know where the CMDB is present it contents are not trusted like you say you know advanced capability that I'm not the power of the platform such as the event management piece and the orchestration you talk about spec ops and GRC and other thing can be fully adopted into the account you know in the absence of kind of reaching accurate seen DB data as a result ServiceNow ROI these well it's a suboptimal in the absence of C know these advanced capabilities and so you know because of so many organizations struggling with their CMDB projects the Calista has put together a fixed-price CMDB health check service offering that will allow organizations to further you know understand the current state that they see and DB in the context of their overall ServiceNow environment and then determine the overall ServiceNow roadmap you know and how the CMDB plays into that success and then finally you know an action plan to develop the CMDB from a current state to the desired state you know and then you know if you are interested in conducting a CMDB health check like this you know please get in touch with with us and would be happy to discuss an action plan for you and to help you set up for long term so there's no success okay I'm just getting a time check here and and it looks like I want to make sure that I have some some time available for getting through some questions so Scott if you don't mind so let's let's get to that and let's get some some questions going here so let's see we have quite a few people here that that are asking well on the subject for creating a lot of custom classes or CI tight they want to know will they be included in a health job and will they show up in a CMDB health dashboard so the the simple answer know is yes yes so as long as as long as those custom classes it's my airboat those custom classes are something that extends from the CMDB the CMDB CI table or something somewhere in that seem to be CI class they can absolutely and will absolutely show up in the dashboard so out-of-the-box those rules that you manage through the the CI class manager out-of-the-box I mean sort of smell kind of provide some basic things but in if you've created a new class you can go in and create your specific your specific correctness rules your specific orphan rule specific staleness rules those type of things for your class if you want and if they're different from other areas like you know your class is probably created for a reason it might have some specific fields on it that you might want to make those fields to to be a recommended attribute but otherwise it's going to go down the chain so if you don't have any rules on your class it's going to look at any rules that are applied to the class that it extended from and he leveraged those goals okay great thank you for that Scott and let's pick up another one here but this is about duplicate CID you talked about duplicate see I've gotten after the potential duplicate sea-ice are identified will the system fix it and how yes so it is going to use your identification and Reconciliation rules to identify CIS to identify potential duplicates it's going to create those duplicate tasks and those things underneath it I it's not going to automatically do anything to fix those for you those tasks can be assigned to a person now if you if you back up a little bit so starting in London I mentioned earlier there's that then deduplication wizard they'll let you go from that task and go in and run the wizard and it'll show you all the values and what's what's related what's not you could pick the parents the I you can merge them together field by field and choose what you want to come into one CI and a room all and any related tasks out there that are on different CIS over to the one so everything gets merged together on the other you could have you could create your own remediation workflow if you have a case where you know this is what maybe causes my duplicates this is why it happens and what happens with it if you if you develop those workflows there I'm really any provided for but you can develop those duplication workflows those are mediation workflows and apply them when I do put happens great great thank you Scott let's get through these and there's another question here in well I think we answered that did you know we have how long does a CMDB health check Jake help tick Jake and it's I guess it depends on the complexity in and how much he's disclosed to the CME but we went we kind of went back on our previous slide there with our with our service offering package it's a fixed fixed price you know implementation service in terms of consulting etc so I think that'll probably address that let's take one more question here because I just want to be mindful of the the time it seemed for CNB be helpful completeness will report on the state of all required and recommended fields being presented how are you to determine where these gaps are with those rolled up States I think what they're asking for I'm gonna flip back in my slides here I know you're not supposed to do that but I'm going to I think they're they were talking about how it rolls up into a number on here and if you're on the CMDB dashboard this is actually an active widget so you can you can drill into this where it says you know you have this percentage of recommended fields or in this case where in this case where it has the audit this is actually an active widget so you could you would drill into this and you could see the specific audits that are failed drill into that and then break it down my class if I were looking on the completeness report and drilling and the more detailed completeness report I would automatically see that broken down into a bar chart by by classes and then I can even drill into that bar chart to the specific incidences within that class so I hope that okay great yeah no no no that's great that's great you know I would probably think that'll probably be it because we're just running out of time Scott so you know what we'll leave the questions there and we'll certainly you know get to those questions and reach out to the folks that are for questions individually make sure we get them an answer so thank you Scott I appreciate that and certainly the explanations make make sense to me let's get up with the earth the slide deck here and you know get to the true to the next slide where we were and that's pretty much you know the time for me to say that you know if you found this this webinar useful I'd certainly like to draw your attention to the myriad of quantum and webinars we do and ebooks and white papers you know which is out in our library resource on pages on our website so you can certainly read more about you know our best practices to starting a ServiceNow team as well as of tips and tips and upgrading the best practices for your for your CMDB and whatnot so so that's certainly a good resource to go into and then I would certainly you know like to thank you all for joining me today and Scott for this this webinar we certainly enjoyed speaking to you all if you would like additional information you know this please feel free to send us an email at ServiceNow atavistic calm that concludes our session today I'm focusing and thank you again for attending and remember to keep an eye out for the the upcoming webinars as well as the email here from the recording and nothing else likes to other than to wish you okay and rest of your afternoon thank you thanks doll have a great day table in the background you too