straights how the workflow of a request fulfillment process can be improved in a retail situation using the surface now platform and the mobile capabilities available in Madrid so the use case is as follows a fashion store here has a customer that wants a particular item and it's not available in the dead store but it is in the nearby warehouse so they will create a request and a runner in the Rick in the warehouse needs to fulfill that request so let's say we have a series of products and here are QR codes and first let me open the mobile app we have a shop employee who will have access to the applets the two above applets and the warehouse runner has access to two below that so here I have a version of the app this is the shop employee version so the shop employee can scan a QR or a barcode and open it and now it has scanned the genes small item and I'll search for that and what it will find is similar products but other sizes so let's say their customer needs a large size so the shop employee can swipe and say bring it and let's say this is a VIP customer so the priority is critical and this is okay submit and what I'll see in the platform when I go to request that the request is being created so here you see the details of the requests so now when I go to the few of the warehouse runner because it's just created it is available in the awaiting runs and when I see it is high and critical I will say I'll run so I'll tap that and after I have taps it's now in the platform you see that the state immediately changes to running and because I run or to accepted it it is now assigned to run or to and below you see that the SL ace because it's priority one we would like to monitor how things are running here you see that the SLA for response is completed because the runner picked it up and the resolution is still running so now going to the my runs I'm still locked in as the runner let's say I'm in the warehouse and I'm and I found the item so I will tap on found after the swipe and that's updates the change the states to found that's good for the store employee so he knows the progress is being made and at this point as a runner I would head back to the store and once I am in the store and I hand it over I can say delivered and again the state changes and the SLA when refreshing it you see that the resolution SLA is now also in a state of completed you are now seeing a desperate this can be set up to monitor the process and for example check what are the peak hours where do we need capacity which shop or which requester is doing the most requests and how are the runners doing and also we can set up reports on the SL ace so are we meeting the SL ace so this is a short overview I hope you see the power of the capabilities and ease of integrating things thank you