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System Administration Participant Guide Question

Import · Aug 01, 2019 · article

Hi all,

I am studying for the CSA exam but unfortunately have an outdated participant guide from 2016, must be Helsinki. I've copied the contents from that guide below and was wondering if anyone can let me know how different the current Madrid participant guide book differs. How much new content has been added/what is missing from my content below?

MODULE 1: USER INTERFACE

1.1 UI and Configuration Essentials ……… 10-39

1.2 Lists, Forms, Filters, Breadcrumbs and Search ……… 52-84

MODULE 2: USER ADMINISTRATION

2.1 Configure User Accounts, Add Groups, Roles ……… 99-110

MODULE 3: DATA MANAGEMENT & REPORTING

3.1 Tables ……… 125-141

3.2 Import Sets ……… 150-159

3.3 CMDB ……… 169-180

3.4 Reporting ……… 187-200

MODULE 4: SERVICE AUTOMATION PLATFORM 20%

4.1 Knowledge Management ……… 212-221

4.2 Service Catalog ……… 228-241

4.3 Workflows ……… 248-271

4.4 SLAs ……… 284-292

MODULE 5: CORE APPLICATION ADMINISTRATION

5.1 Policies and Interactions ……… 302-317

5.2 Application Security ……… 325-336

5.3 Notifications ……… 345-353

MODULE 6: ONGOING MAINTANENCE

6.1 Update Sets ……… 362-371

6.2 Upgrades and Performance ……… 378-396

6.3 Collaboration and Live Feed ……… 403-408

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https://www.servicenow.com/community/training-and-certifications/system-administration-participant-guide-question/ta-p/2295813