Showing a new CI Class to the User Portal
By default, CMP shows a set of CI classes in the end user portal. Sometimes, we might want to show more classes in there.
This article shows how you can add more.
Get to the Resource Type list table “sn_capi_resource_type”. https://your\_server/sn\_capi\_resource\_type\_list.do
Let us say that we want to show the 'AWS Datacenter' class in the end user portal.
Search for the CI class in the that table.
Look for the ‘Service Category’ and ‘Visible’ column. Make sure the 'Service Category' is set to an appropriate value. In this case we can set it to 'Compute'. Set the 'Visible' to true.
Now go to User Portal ==> Stacks ==> Resources. You will see that the ‘AWS Datacenter’ will now show up.
It will show those 'AWS Datacenter' records to which the user has access to. If the is a non-admin user, then unless the record is assigned to her, no records will show up. The user needs to be the assinged_to for that record or be a group admin. If the user is an admin, then all the aws datacenter records will show up.
In a similar way, any CI class can be displayed here.
In some cases the CI class is a new one. Follow the same step and you might have to create the record in the sn_capi_resource_type table as well.
https://www.servicenow.com/community/itom-articles/showing-a-new-ci-class-to-the-user-portal/ta-p/2319684