Classification: Contract-to-HireContract Length: 6-MonthsJob ID: 12614194

At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.

CereCore is seeking a ServiceNow Business Analyst to join our team in Nashville, TN. This individual will work on-site at one of the nation's leading providers of healthcare services, HCA Healthcare.

Job Description:

Responsibilities: ​

• Identify and solve IT operational opportunities using process improvement tools, policy and procedure auditing.
• Assist the CereCore organization in organizing, leading, executing and co-leading process improvement through service management processes and application.
• Identify inefficient processes, workflows and assist in making them more efficient through utilization of service management applications.
• Collect and analyze data in systematic ways for operational KPI analytics.
• Assists in cost/benefit analysis for projects.
• Develop and maintain training of all CereCore resources for service management applications.
• Maintain up-to-date reference materials for service management applications including knowledge base library.
• Maintain adoption analytics.
• Contribute to marketing strategies for service management applications utilization and knowledge.

Position Requirements:

• 2+ years of experience with ServiceNow.
• Agile experience is a plus.
• Demonstrates initiative and exceptional client relationship skills.
• Exceptional conflict management skills.
• Able to communicate effectively in both written and verbal formats across all levels of personnel and executive management.
• Actively identifies new areas for learning; regularly creating and taking advantage of learning opportunities.
• Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks.
• Ability to understand IT Operations processes and computer skills.

CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care.

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https://cerecore.catsone.com/careers/56866-General/jobs/12614194-ServiceNow-Business-Analyst/