Add a menu item to your Service Portal to take you back to “regular” ServiceNow. This helps fulfillers navigate back to ServiceNow after using the Service Portal.

Fulfiller View Menu Item

You can call the link “Fulfiller View”, Home, Full ServiceNow, whatever makes sense to you and your endusers.

Screenshot

Menu Item
Label: Fulfiller View
Parent Menu: SP Header Menu
Type: URL
HREF / URL: /nav_to.do?uri=%2Fhome.do%3F
Condition: gs.hasRole("itil") || gs.hasRole("admin")
Alternative Condition: gs.hasRole("fulfiller")

The reverse is a link in ServiceNow to take you to the Service Portal

Screenshot

Code

Module
Application menu: Self-Service
Order: 100
Display Name: Service Portal Home ➚
Link type: URL (from Arguments:)
Arguments: /sp?sysparm_stack=no
Window name: sp_portal

Service Portal Redirect

For information on Service Portal Redirects, please see the ServiceNow documentation.