[Music] the Frontline case page email enhancements introduced in Xanadu store q324 provide agents with a modern email experience in this demo agent John Jason will use the new modern email experience to follow up on his cases let's have a look customer service rep John Jason sees Anem email from the customer in the activity feed he can respond from the inline action or from the compose button at the top right he can drag and drop this modess email dialogue anywhere he wants on the screen and you'll notice it continued from his last draft which he can continue editing or start over he can easily access templates view drafts attach documents all at the bottom of this new redesign experience he can also add Cc or BCC emails without the header taking up significant space in the component as you can see the Frontline case page email enhancements increase agent productivity with a modern email experience