[Music] now assist for CSM sidebar summarization in the zanadu q324 store release enables agents to generate summaries of sidebar conversations in seconds in this demo agent John Jason needs help on a Case he'll use sidebar to have a discussion with agent Simon buus and use sidebar summarization to document the details into the case let's have a look in this demo on the left side you'll see Simon and on the right side you'll see John John needs some help with this case so he leverages sidebar to start a discussion with Simon Simon sees the notification and opens the discussion they begin discussing the case and after some back and forth it seems possible that the customer's battery is not defective and he might not have inserted it properly John checks with the customer and confirms The Simple Solution and thanks Simon for his help he then uses the summarized quick action to instantly get a summary of the case with a couple of clicks he can easily share this summary to the work notes on the case and that's it and now you see how sidebar summarization enables agents to generate summaries of sidebar discussions in seconds and save time in their workflow