The strategy you use to select a partner is critical to your success during implementation.

The document "Develop Your ServiceNow Partner Strategy" below outlines a comprehensive approach to selecting a ServiceNow partner. Here is a summary of the key steps:

Understand the Partner's Role:

ServiceNow partners help implement and optimize the platform, bringing critical expertise and experience.

Build a Partner Strategy:

Evaluation and Selection Team: Create a multidisciplinary team to guide the selection process.

Define Requirements: Clearly outline what you need from a partner, including technical expertise, certifications, industry experience, etc.

Create a Scorecard: Develop an objective scorecard to evaluate potential partners based on your requirements.

Search, Evaluate, and Select a Partner:

Search for Partners: Use resources like the ServiceNow Partner Finder and recommendations from your network.

Evaluate: Shortlist and send RFPs to potential partners. Use your scorecard to assess their proposals objectively.

Select: Conduct final evaluations, including interviews or demos, and negotiate a Statement of Work (SOW) with the selected partner.

Onboard the Partner:

Internal Preparation: Ensure your team is ready to support the partner.

Knowledge Transfer: Share all relevant information with the partner to align them with your goals.

Onboarding Plan: Collaborate on onboarding to set up the partner for success.

Manage Partner Performance:

Assign a Partner Manager: Designate a manager to oversee the partner relationship and ensure they meet performance goals.

Performance Metrics: Establish and regularly review metrics to track the partner’s performance throughout the project.

By following these steps, organizations can effectively choose a ServiceNow partner that aligns with their needs and maximizes the value of their investment in the platform.