now y okay cool thumbs up uh so today's session is part of the live on service now event series it's designed to help uh you connect with expert service now experts and your peers to help deploy your products and Achieve value faster we hope you'll join us again at another uh live on service now event you can see the schedule by scanning this QR code or checking the link in the chat which let me drop this in okay um all right let's keep it going uh a little bit of housekeeping we'll have time for Q&A at the end but please Leverage The Q&A button on your screen uh to ask questions along the way uh we are recording this session I've placed the recording Link in the um chat already uh I'll put it in again later in the session um at the end of the session you'll be prompted to fill out a survey uh we really appreciate your feedback we're going to be looking at a little bit bit of feedback here in a couple of minutes if you are interested in participating in a roadmap session to discuss and and see more about what's coming in analysis for itm please uh include your email address and some information in that survey so that we know to reach back out to you um and we'll be scheduling those sessions in the coming weeks um believe that's it for now uh our zanadoo release is coming on September 10th so please make sure to check that out uh you'll be able to leverage a lot of the capabilities that uh new capabilities within uh analysis for itm with that release uh some of which we'll we'll get into in more depth today um also I'll be sharing this slide a little bit later on in the session but we have a webinar that I'd like to um promote that's coming up next week that Brian Lamb who's on the call today will be running uh about how to activate analysis fori PSM so we're going to talk more about the capabilities today and if you join that session next week we'll we'll talk about how to do the enablement so perhaps you or another person on your team may be uh interested in joining that one we've got more events you can look at some of our past events as well uh as well as Community articles where you can ask uh you can review them to learn learn about uh enablement and learn about the analysis capabilities for itm and also ask questions and then we've got a handful of courses that are available on now learning and these are continuing to be updated with each release and so I encourage you to check them out uh to get certified and get an accreditation um let's uh get into the uh introductions today uh I'll I'll kick it off uh this is the the group of service now experts who's on the call uh my name is Jeff Fox I'm a product manager in service now uh within the itm team I've been working with now assist for a couple of quarters at this point I'm really excited to be here I love love presenting and I'm and I'm honored to to turn it over to or ask aexa to introduce herself she'll be presenting later on aexa do you mind do natural oh sure thank you Jeff hello everyone this is aail I'm part of the inbound product management team for AI and gen for IT service management being with service now for more than five years and glad to be speaking about what is coming in zanadu to all of you thank you thanks we've also got a couple folks reporting the call of Brian do you mind to do a quick intro hey everyone my name is Brian uh you might have seen me on some of these calls in the past I work with Jeff and apexa in service now as itm gen team uh really excited to kind of show you guys what uh what gen is all about for service now and uh if you're able to please tune in next week on Wednesday I'll be running another session similar to this but it'll be a lot more focused on turning on and configuring the features that uh we'll be showing you today thanks Brian uh goo will be hopefully joining us a little bit later he couldn't join at the beginning of today's call we've also got some other experts on the line that may be able to help with some Q&A so appreciate the service now team for joining um okay let's uh get into it here I'm really excited to get to our demo for today's session um before we do I want to take a quick look back we we ran a session on July 22 uh and I'm sharing some of the selected feedback here U appreciate the The Helpful comments about what was good a couple things that we could improve or include um covering things more than just knowledge which was the focus of the last session we're going to be doing that today aexa is going to be digging into some of the new capabilities particularly around um uh change and change summarization and our service resiliency capabilities that are coming so buckle up for that um also there's a mention about the option to speak and we really do want to make sure that folks are able to ask their questions so as we get through today's session please do raise your hand if you want want to speak and toward the end of the call we'll ask people we we'll enable folks to come off mute if if there's any interest in doing that to ask their own questions uh so really want to uh Engage The the audience here and and uh hear what you have to say and try to understand your questions because sometimes the chat is is too challenging um and then there was another comment around uh getting more information on service operations workspace uh we're going to dig into that more today as well through some of what aex is showing so um in terms of what we'll cover today we've done our introduction I'm going to do a quick overview and then we'll turn it over to apexa to talk in more depth around uh some of the new capabilities that are coming out in zanadoo and then we'll we'll finish it up with a Q&A so I'm going to try to get through this in just a couple of minutes and then we'll turn it over to give the max time to the demo if you're not already familiar with analysis for itsm um I think it's important to understand that you know the objective of this uh generative AI uh technology that service now is is um delivering is is to to increase increase productivity while maintaining a an exceptional user experience uh because this is really Mission critical for leaders today as as we talk to customers um nearly all of them talk about this in one form or another and it's easy to understand when you look at some of the challenges and and hear what the what different customers uh have to say there's limitation around the content that uh is enabl is around for requesters so that either so that they can selfs serve and and ideally create an incident to uh tax the it organization so either they can't find content or they can't find the answers they need from it that that's an issue that we're trying to address with the analysis for itm when incidents are created it also becomes you know difficult and it is difficult and timec consuming for an agent to always get up to speed to understand what the customer's issue is and to understand what they've tried in the in the past you know either if there's a chat that's included then sometimes that takes a lot of time to get through or they have to go through and do a lot of Discovery uh and some research which may may be difficult because contents in in various very different locations and then if these CA these incidents need to be escalated then sharing uh more background on it so that the tier 2 or or Beyond agent uh can get up to speed quickly uh is is difficult and once that it's not always natural for content to be generated um you know either to talk about the handoff or the res resolution and uh as a result of that often times knowledge articles aren't really generated or aren't as complete and thorough and engaging as they could be with the right information and these are all reasons that we've uh generated analysis for itsm I'm going to skip through a slide or two and try to get to you know the real value that we're looking to drive through this technology um we're really trying to enable requesters to selfs serve through more engaging uh more engaging content that satisfies their needs um we want to help reduce the meantime to resolve cases and and dry fulfiller um productivity um we're looking to improve the overall quality of service uh through better content that's generated through the system and more trust trust that's available uh for agents to rely on the content that's that's actually generated that it's useful all this is is intended to drive a much better experience uh for across the organization for both the requester the fulfiller and the owner or the admin and then we also want to decrease the overall total cost of ownership through uh the ease of feature deployment and maintenance um so I'm going to quickly address some of the Highlight uh areas that analysis for itm um touches in terms of request or self-service this capability uh is really invaluable the more engaging the content that's available the more likely requesters will be to get the answers that they're seeking uh to complete their work without generating an incident and this if we can achieve that it's it results in a better uh experience for the requestor uh and overall better results for the business um and the kickers that now assist uh is able to be deployed in minutes so it's it's real value for an organization from an agent productivity perspective uh driving uh the agent experience an improved agent experience is really Paramount reducing the meantime to result cases improving the service quality delivering an excellent experience and lowering the total cost of ownership these things are all possible with nysis for itsm your systems content will inform uh the agent while the resolution notes and knowledge articles are generated and more is generated using now assist so this summarized content leads to fewer missteps and leads to an overall better experience um again easy to configure so uh high value and then new with uh the xanado do release here in Q3 customers um you know have been successfully deploying our AI um to assist agents for several years and this capability around service resilience um allows them to use uh any internal and external data as desired to help draw a better more accurate conclusion and recommendations for agents and approvers so analysis uh combines this ability to draw from um both these types of data to data sets while giving admins the ability to choose choose uh which data sets and how much are are referenced um so there's a lot of flexibility to tailor the capability U to your specific use case and and minimize um minimize risk so I'm gonna skip again to get toward the end here you know within service now we we've tried to we've seen generative AI has potential to improve workflows across the entire uh business and specifically within itsm so as we look across all the capabilities um within LT excuse me within um itsm we we're really trying to find the highest value locations where generative AI can make U achieve some of the results we've talked about in terms of um better experience and greater productivity uh and and lowering a total cost um so with that I'd like to take a quick pause and see if there I see there's a couple questions here um Brian is there anything we to address before we move on in the presentation there's one about change Jeff um goal is interested in how we're leveraging now assist for change so maybe you or pexa can just touch on that really quickly before we move on oh yeah sure go ahead gole right timing we are leveraging into we are entering into the change management J World with our Q3 releas I will quickly demo how the chain summarization would work and if time permits I can walk you through what we are planning to do uh with change intelligence in upcoming releases so change management would be our first step in service resilience portfolio and I would walk you through the demo in couple of minutes thanks ption awesome thank you uh another question from Ian around data cleanliness um he says data cleanliness significantly improves the efficiency of prompts and costs processing the prompts are there plans to help identify or flag records within data sources like the case table to mark that data element as something to include or not when processing a prompt seen something like this on the road map aea is this something you can speak to or yes so there are multiple uh I'll say initiatives are taking in that direction where uh we would like to come up with a tool which will help you to understand the quality of your data and with our August release we are also marking the introduction of our product called skill kit where you can create as a customer you can create your own skills you can create your own use case using our llm or any other llm which you would like to use so we are working in that direction Yan and I think uh you'll get more information as you'll attend more launch and learn sessions yeah and I see this question too around the size of the um virtual agent uh I would encourage you in to sign to when you close the session here leave us your email address so you can join a roadmap session we definitely have uh a capability that is on the road map for coming release within the next release or two that is is more of a chat GPT experience um it's it's not specifically configuring the size of virtual agent but it is more of a full page um experience um so we're really excited about it and um if you join one of these sessions you'll be able to take a look at it um okay I see there's a little bit more but let's let's go ahead and move on here with without further Ado I'd like to um intro turn it over to apexa to get into our Deep dive on resilience over to you AA yeah sure thank you uh so service resilience great can we go to the next slide so that I can go into deep about what this word mean for service now for service resilience if you go to any search and Define search for the definition of service resilience is basically making sure that your service are up and running R up and running all the time when it is required so so when we do this we are looking into a larger portfolio not just the change management we are starting with change management which is developer Persona change manager persona but we would then enter into different Persona which is operator major incident manager problem manager so a quick snapshot of the portfolio or the width and the depth of the use cases and capabilities we are looking forward in service resilience so from the point of view of developer Persona we are looking into how we can help the developer or the request who is creating the change request to create that with correct information and complete information once we do that we are then venturing into change management where we help change managers and approvers to review the change understand the risk and impact of that change take the informed decision and then go forward Jeff you can click click click click yep thank you so going the going ahead even helping with the avoiding scheduling conflict suggesting hey looks like this incident is could be a cause of this change so all these things automating the information will help our customers for the service resilience once we get good foothold into this we would like to Venture into post incident review we heard that many customers when major incident happens take around four to five days to collate all the information and create that huge post incident review which is we call P we would definitely would love to reduce that time with the power of gener AI which is analysis product and help to create P report quickly and definitely a p report cannot be done without the RCA which is again I said is a very time consuming very it's a very broader information which anyone needs to get into so with the power of llm with the power of Knowledge Graph we would like to bring all these things like on the hand of these managements okay so this is something which we would like to do but what you're going to get with the zenu release which is in 10th September is the next slide uh Jeff would you love to yeah so here comes to our first question before I go into the demo we would like to understand what your it Service agents are using currently as an interface for the service now are they using us6 are they using service operations workspace a mix of both or you're still using agent workspace which is already had the end of life done so uh Jeff can we launch the poll please okay sorry is the poll out now can you see yep yep I can see the PO I can see the respons is also coming in great lovely I see uh good active participants we can give couple of more seconds interesting yeah okay looks like we are at the more than 60% threshold uh we can end the poll and show the results awesome so I'm glad to see the adaption of service operations workspace I know ui6 has been already always the favorite interface and has been there since long time but love to see that service operation workspace is taking traction and also you're seeing the benefit out of it mix understandable that you might be venturing into the journey for service operations workspace I would like to talk to the people who are still on the Asian workpace if you can write into the chat that do you plan are you planning to move to service operations workspace soon or what is your reason that you're still on the Asian workspace and haven't moved to service operations workspace you can take your time to write that information into the chat and let me take you to the demo part now okay P did you want to take over or should we yes I would I would take over okay so with the uh Q3 release on the zanadu family release we are venturing into the change management now assist portfolio which is the Gen portfolio for change management with the chain summarization so what this chain summarization would help is it will help the change approvers to understand a quick snapshot of the change and then they should be able to take the informed decision whether to approve it not approve it if there's any conflict and all the chain summarization is available in both ui6 as well as in workspace I'll give you a quick demo and also tell you what all information you would see in the chain summary so in the service operations workspace which currently you're seeing on your screen uh this is a typical change or modern change screen and I as a change manager or change approval can come here and click on the summarize to understand what all happening in this change now you would see that for the change we have went quite ahead compared to our native which is incident summarization as we do understand that for change the Crux of the information does not just lie into the change table at such but it does lies into the periphery tables like change policies cin Services risk assessment and all that so that's the reason you would see different different sections or which we call headers giving you the informations regarding this so for any of the states the top four would be the top three is something which is mandatory because it's a it's in the review and close State that's the reason you're seeing closed notes if it would have been into a scheduled or authorized you will not see closed notes you will see other informations similarly on the ui6 as well you would able to see the change summary right onto the change uh form itself let me walk you through all the configuration which is available today with the change request so for the change request if you have a different table or a custom field which you would like to add as an input to the prompt you can go ahead and copy our out of the box skill which I'm not sure if you are doing already but that feature is already there with incident summarization as well and see I have been playing around on this so you can see how many I have already copied so you can copy the one which is already active so let me quickly show that how you can do you can copy the skill it will open up a totally plain copied skill for you so that you you can play it around and you can include custom tables you can include custom field which you have done for so let me sa now August 21 sa and continue feel free to put your questions on the Q&A uh as I go ahead with the demo I would love to uh answer any of the questions if you have post this demo now in the input we do support four type of prompts based on the state so we have grouped authorize and schedule into one Implement and review into one type SSS one definitely and closed we do not support any summarization at the new state because we understand there's no value generated out there so for the SS for example if you want to add a new field you should be able to do this by typing here it will pull all the fields which is there on the change records if you would like to add any of the related table which is one do walk away from the change based table you would be able to create it or add it here and if you would like to add all those uh fields from that you should be able to do it here once you are done with this and click on Save and Go to the customized prompt for the prompt we have out of the box providing multiple sections which you can select and deselect as I said objective and plan is the mandatory field you cannot deselect it for any of the prompts but all others you can happily deselect it like for example we have seen couple of customers not using risk so you can deselect risk from here for example now next you can Define the availability that for whom and when you would like to make this skill available all the time or for example whenever uh this field is like for example for the change is active if the change in is of certain type it all depends on you what is your business requirement once you're done with this you can Define where you would like to see the summarization in product which I have been demoing or in now's panel and you can also Define that for whom you would like to show for example it is the by default one you can also add admin for examp similarly for this also you can add admin or any custom roles which you have here created by yourself great we are good to go and activate it so once it gets activated based on your configuration the chain summary will start showing up okay that's it from the change request demo and I will go through the Q&A now thanks apexa there are a couple questions here we've been trying to answer them as well as we can but one came up from Mark how can we set up a way to track the UI our end users are using so we can encourage Legacy users to migrate to service operations workspace um yeah that's a great question I would say and in this case I think U instead of tracking the UI I would suggest that you get in touch with those end users and understand that what's the reason they are still on the UI are what are the feedback they are getting from the service operations workspace which is pulling them back to the UI because service operations workspace has so many benefits over U ui6 but what are the reasons why your end users or agents are still working on U6 is it like because they are so well verse with the ui6 habitual of where to click where to go or is it just risk covers or the change management uh issue for the service operations Works Miss Mark thanks apexa um okay and then another question from russle can it also summarize the affected knowledge articles as well that's a great question Rell that is something which we are targeting in upcoming releases all right thanks um okay and then the last one um again from Ian what costs are involved uh for these types of transactions I know there may be two levels assist credits and if you use an llm API additional from the llm service follow up how many credits do you get to start how is your credit bank balance managed some questions sure really for the accounting but curious to your input I think I think we have Gokul or Jeff here to answer that question better it's more of a sales or account management question uh would you like to take that up or I can start and then we can so uman chain summarization is again it's a part of our standard offering for Pro Plus SKU so it it also has similar type of metering how we have for incident summarization so we do have Assist meter for every call which we do to llm now how many calls how many you get I think what Jeff and Gokul can help you with yeah and those are account team questions I think um it depends on your Licensing in terms of the quantity of licenses uh yeah so recommend engaging your account team on on that one um okay uh okay so Russell I think your question was regarding the summarization of affected knowledge article I said that we are looking into it and we're planning to include that in upcoming releases as of now we are only including affected CI and impacted services in our change summary okay okay thank you that brings me to the second poll Jeff you can share the screen there we go so thank you welcome to the demo of change summarization which is all right so for change request which Persona is your organization in your organization will get the most benefit from analysis capabilities please do take a moment and let us know glad to see a bunch of responses coming in really appreciate the input here this will be helpful for us to address these particular personas okay I think we can end the poll okay awesome I'm glad to see the uh the direction which we are taking is also resonating with our audiences the change manager change approver is something which we are targeting first with our chain summarization but having said that we have not forgotten the change Creator uh Persona as well so that is something which is in CU but the the I would love to understand from the people who has said change implementor as well if you can come off mute and share the use cases which you are thinking from the change Implement that would be super helpful or something to discuss before I jump into another topic so I invite you to come off mute and share your thoughts not seeing any hands raised at the moment if you could try to click on raise hand within your uh Zoom interface we'll be happy to take you off mute or to put you on spot so let me also invite people who have uh also P like entered the vote for cab so anyone who would like to come and speak their use cases which will be helpful for their organ ization for cab and as well as stage implementer that would be awesome come on so who is the first one the ice breaker I could have offered a chocolate if would have done this in person on webinar I can't do that looks like we got one awesome all right Trent Let's uh oh we got two okay so Trent was up first okay hey Trent hey folks um I I didn't vote for for change implementer but I we do have a a a situation in our organization where uh change implementers uh constantly provide uh lack of detail or not enough detail that we would like to see and so we're having to go through burn cab time to say oh you know we need more detail in the in the implementation plan or we need more detail in the backout plan so that kind of thing uh for for now assist sort of help with that would be amazing sure TR that that totally resonate with our thought process as well and yeah thank you thank you for your input and uh strengthening our assumptions as well thank you appreciate my chocolate in the mail cool okay alonza you're up next one yeah all right Alon hey good day everyone can you hear me now yes sir awesome yeah so I did not choose the implementor as well but similar uh to Trent I think for us and and both the cab and as change approvers the feedback we get often is uh you know a lot of times in cab we're having to do things that should have been done before cab uh but also for the change approvers if they're going in and looking at the the changes that are on the docket for the day right uh if it's not something that is today visible in the description or in some of those uh Fields where they don't feel the need to poke around that poking around takes a ton of time for them you know they have to open up every change record flip through the related lists in some cases you know really dig into some of those details so if that was something where they could literally go through you know all those items on the docket and have that summary there I can totally see that you know changing changing their life dramatically your spot on and thank you for the input Al yep all right and and one more from Ryan hey Ryan hey you can hear me yes sir yeah R nice photo oh thanks uh so just a question on cab I joined late so apologies if you covered it but I just saw that it showed things on the change form yes uh does it show anything on the cab workbench can as far as summary so as of now it will be showing on the change forms but CH we are looking into the use cases for cap so that's the reason I had that into one of the options but I would love to understand Lear more from you that what kind of requirements or the pain points currently your cab have where you can see now sist can come handy as a help oh yeah I I don't know I just was curious if anything would be showing like just a maybe a one sentence but I I I don't even know just was curious okay okay sounds good yeah but uh rest assured that we are looking into cap it's not something we totally ignored it but yeah we still need to figure it out what should be the best approach to go forward and so we are in a discovery phase there yeah thanks so any inputs from any of you not just R ran or Trent or alonsa any inputs will be totally appreciated okay we have more people nice oh my okay so Mylene uh thank you you're on Meine oh hi team can you hear me yeah yeah my good yeah that's good uh I'm not uh I don't have any position working uh in the change management process but uh I work as a coordinator to oversee the overall operation of the team I think it's good to have that kind of option in order for us to be able to see the summary in just one click or in just one view because normally the the dashboard or the setup that we have right now is that I have to click click on a different tabs and sometimes it's hard to coordinate with with our consultant if you need to you know um check other fields or tabs in in service now so I it's good if you know everything is summarized in one place so yeah I think that would be very helpful thank you GL mine yeah thank you for the feedback I just have one followup question there when you said all summarized could you help me understand what kind of tables or workflow you see in your dashboard is it incident problem change or is it just list of changes list of incidents like what all you we we basically I mean for me as in my work I basically handle Incident Management problem and change management so I overall I uh see the overall operation of of the team so I have to manage them um uh By You Know by multitasking at the same time so so definitely we know if there's a change um it needs to be scheduled it needs to be approved it needs to be coordinated right so as much as possible we cannot um uh what I'm trying to say is that we we know for a fact that there's you know emergency change that we can't avoid right so uh it's good that you know we had um an immediate information that we can endorse so we could find uh a consultant that can you know take action or perform that that changes so uh with The Incident Management I think uh I was thinking if there's a way also to have that kind of functionality to to summarize to summarize it because you know if you open an incident we know that there's a different comments right the the comments the the work notes something like that so if if it summarized to a much like um uh small view that would be best for us to review because I have to review as well slas yes them so my the good news is we do already have that summarization on the incident table so if you go to our existing product we already have summarization for incident in fact we started summarization Journey with Incident Management itself so yeah so I would request you to just check it out our existing offerings but yeah y thank you okay we are running out of the time but I can take the last question all right let's let's do do the last one here ARA ARA you should be Audible H maybe we don't have oura then yeah I think uh AA you seems unmuted would you like to go ahead all right hey we are running short on time here so I'm thinking we should proceed sure So within now assist we have seen multiple use cases and benefits now would I would like to take you to one step ahead and show how now assist offering can also help you to improve your existing AIML capability which is the similarity and classification so let me quickly share the screen of the service operations workspace and walk you through that so when we whenever we talk about an NA IML capability which is the uh task intelligence classification and similarity yeah you heard that right with the Q3 release we are starting supporting the similarity capability in task intelligence our task intelligence product for itm was released just exactly one year before with the c categorization capability and it was a great hit among our customers because it was it provides a handhold capability of uh training assessing fine-tuning monitoring your model which which basically categorizes the incident forms but we have heard this requirement loud and clear that they would like to also have the support for similarity right here in task intelligence so that they can benefit out of this handholding so with the launch of our Q3 store which is 10th of September now customers would be able to create similarity Solutions which is similar incidents for incident right here and how they would be able to see see this they would be able to see this on service operations workspace through the recommended actions on the site panel and uh let me quickly show you that instead of just talking so just that you understand the complete SKU Paradigm a nist offering which I was talking about change intelligence now assist is come is a part of now assist is a part of sorry Pro Plus whereas in task intelligence which is a native AIML capability is a part of pro so the customers who are already entitled for pro would be able to use this quickly thanks apexa I see you when on mute for a moment there you go yeah yeah I am just yeah okay let me open a quick incident for you to show how it comes until the time it opening up and as we are running out of time the next thing which I would like to quickly demo is bringing the AI search which is the part of our standard offering right here on the service operations workspace within the recommendation panels the benefit your agents is going to get is right here in the single panel you will get get contextual and realtime recommendations so in this case for example it is not configured or it is not value it is not applicable agents can go themsel and search from based on the AI search as you all know AI search is far better than our existing search capability which is there in the agent assist with the AI search here a agents will be able to search different kinds of artifacts which could be incident problem change for an incident and not just that we are also bringing the genius results capability powered by NIS which is again llm Pro Plus right here on the recommended actions panel so if you are searching for a KB article and if your nist Genius result is activated which we do out of the box already for you but if you have done any configuration and would like to activate yourself then you would be able to see the genius results right here on the search table tab of the service operations workspace okay that's it from my side for the demo and I know I've literally rushed through the last 10 minutes but let me know if you'd like to know more about it pure there were a few questions one from Angel um is around the availability of all the features that were just shown are available in xanadoo correct yes perfect which releases on September 10 yes and requires the analysis for itm plug-in version six I believe or 6.0.3 yes whatever the latest is at that point there we go okay another question uh from Russell and folks you know I think we're we're toward the end of the session here so if you have more questions please you know let us know or raise your hand again uh how can now assist assist with a creation and transition via demand management to project or change management sure I can touch out based upon change management definitely because that is in perview of this scope so as I said Dr already we are going to venture into that Persona and that features in upcoming releases where we can assist you in writing the change better as you and other folks have already said correctly that writing justification plans test plan and all those is very important for any change to get success we would come up with those suggestions as well in upcoming releases for demand management and project management we do have SPM product as well and they also have their now assist capability so I would suggest you to get in touch with those folks or Jeff you can drive that connection of course um okay next yeah sorry do we want to roll our final poll or should we start to we have one more poll question right yeah I I'll just quickly answer the next two questions as well n assist is available with a separate SKU which is called itm Pro Plus so our customers needs to be on Pro or Pro Plus Pro or Enterprise to go there so it's not a part of standard Russell thank you so much for nominating yourself I and Jeff will be getting in touch with you to get the real world scenarios from you would love to see that partnership thank you right yeah Russell if you could share your details um in the survey or or with the panelists on the chat that would be great um oh and I uh real quick we do have uh I will share one more time the location where our session will be posted um and then we'll dig into our is it okay to launch the last poll now aexa yes go ahead all right here is one last poll question and I will also share my screen back so please rank the capabilities within task intelligence that you would like to see um within itm so we've got this is a three question survey so you'll need to scroll down it's all the same options just just indicate what is your number one capability then scroll down to the second question for the number two capability Etc all right thanks I'm seeing people start to respond and let me share my screen all right okay there we go so we've got good portion of folks participating in this last poll let's give it another moment um okay all right we are really close to 50% here aex you think we should end this chat in this poll sure good all right so here we go awesome so this poll really gives us a good idea about the next direction we would like to take into the task intelligence and honestly it's very very I think scattered answers but yeah thank you so much and I see people most of the customers would love to go deeper into the uh similarity and categorization capability not just incident so yep thank you thank you for your inputs I stop Shing right so we've got you know about seven minutes left here folks I'm just going to go through a couple more slides and then we'll we'll hang out and do um Q&A for the balance of the time whoops um okay stop sharing this and done with the p okay so we have a handful of helpful resources here there's several articles that are posted in community also for the newer content that uh was highlighted today uh the change summarization product docs task intelligence and AI search and recommended action docs are referenced here so when you get this deck you'll be able to um uh participate uh and reference that material again if you go in and search for this material in service house product doc you you'll get it as well um let's see what else uh again I want to remind folks that when you close out of today's session you'll get presented with a survey if you'll include your email address uh and and indicate you want to know more about the analysis for itm roadmap we'll include you in a future session where where we will dig into more of that forward-looking content uh so please um remember to do that and share your candid feedback with us we really want to make sure that these sessions um are useful to you and um I should also mention at this point I know our session for next uh next go around next month will be in more detail around some of the other new capabilities that are being uh that are available within xanadoo uh and we'll have another expert on the line to help speak to that so in the meantime we' like to see everybody get enabled we've got a link to the uh August 28th session that Brian's going to be running um that'll get more into the details on enablement on some of the newer capabilities we've also got other sessions I went through this earlier in the session and that's all that we had for today so let's uh dig into other Q&A we've got one in the chat and um I guess that's a comment anybody else wants to raise their hand and and come off and have some discussion with us uh I think methylene your hand is still up so did you have another question H hi guys again all right um yeah my first question is that um in in The Incident Management if you sent a comment in in the in an incident can you still delete it or can you edit it a comment that's placed in an incident yes can you still edit that one for example I typed in something I commented and um is there a way for me to to delete the comment that I sent regardless if it's in public or in work work notes do we have an option to do that and my second um second question is is there a way to translate um the notes in English because most of our customers I mean companies that we're catering is Scandinavian so our consultant needs to um translate it in in English so I was um I would like to know if if service now has the capability to translate translate it into English yeah I think that would be my my questions thank you appreciate that Meine so Meine we have multiple Solutions already so there's something called Dynamic translation which is part of our Pro offering if I'm not wrong and Google can keep me honest here which you can use to uh solve this problem which you have mentioned so just check out our Dynamic translation product and that should be it yeah in addition to that aexa on the translation front we are looking at the now llm being able to translate into um Serv as a translation capability that's still um I'm I'm not exactly sure where we're at with releasing that I know we have a handful of languages that we are targeting for the November release um so that's still to come in this year so can't comment on the details of it and then more languages are targeted for you know over the course of the next year uh in terms of Scandinavia and I'm not real sure so Dynamic translation is probably the best solution to look at for something immediate on that and and then there was the other question about modifying or deleting a comment that's put on an incident I'm not sure that we can that that's possible um I don't think you do that um I've tried it myself yeah I was gonna say there forever a piece of history of that inent record that's right that's right thanks Brian okay any other comments or questions folks it looks like uh the uh questions are slowing down got about another minute here so if you have any other questions please raise your hand or put them in the Q&A thank you so much for joining us a Pex I really appreciate you lending your expertise and being U available for today's session this was wonderful uh folks we'll get it posted I I put the the link to where the recording will be posted in the chat um so you'll be able to see that we'll get this deck posted as well um and I believe there's some recordings to the demos we'll have to double check I think we can share that but want to want to make sure sure um so so that material will be posted whatever we can make available to customers along with the recording um see are there any other chats okay oh I see another questions comeing in got another minute here what's the recommendation of multiple teams work on the incidents table legal service desk Etc how to separate them apexa do you is that something you can perhaps coming on or or go call I would like to more understand the question before giving the answer just out of the blue what kind what would they what febian would love to achieve by segregating what kind of issues they're currently facing so febin I think it would be better if we connect offline and then discuss on the specific issues which you are facing okay Fabian if you want to share some more info we'll we'll uh try to connect with you offline but we are at time here folks so I'm going to go ahead and stop it for now um really appreciate everybody's participation in the session and we'll catch you on the next one um hopefully next week thanks so much bye for now thank you thank you everyone bye-bye