1. What is Impact?
   
   • ServiceNow Impact is a purpose-built, AI-driven service that accelerates digital transformation by providing personalized insights, tailored recommendations, and proactive support.
2. How does ServiceNow Impact support digital transformation?
   
   • ServiceNow Impact combines AI-powered recommendations, real-time visibility, and proactive support to help organizations achieve their digital transformation goals faster and more efficiently.
3. What are the key features of ServiceNow Impact?
   
   • Key features include personalized dashboards, AI-driven insights, expert support, proactive recommendations, and integration with other ServiceNow products.
4. How does ServiceNow Impact integrate with other ServiceNow products?
   
   • ServiceNow Impact integrates with existing ServiceNow solutions, enhancing them with tailored insights and proactive recommendations to maximize value and efficiency.
5. Who can benefit from using ServiceNow Impact?
   
   • ServiceNow Impact is ideal for organizations of all sizes looking to accelerate their digital transformation journey and improve their IT service management capabilities.
6. ***How do I access ServiceNow Impact?*
7. How is ServiceNow Impact different than CS?
   
   • ServiceNow Impact is not Customer Success; it’s a value acceleration solution that helps customers realize business outcomes from ServiceNow faster across their organization with proactive insights, prescriptive guidance, personalized recommendations, and expert support. In other words, we are including Customer Success resources with Impact, but Impact also includes (dependent on the package):
     
     • A software product for mapping and tracking value realization that includes a personalization engine;
       
     • Enhanced initial response times for support cases;
       
     • Developer Support;
       
     • Instance Observer;
       
     • Advisory Sessions;
       
     • Impact Accelerators;o Personalized Training & Certifications;
       
     • Access to a variety of business process and technology subject matter experts;
       
     • Training & Expert Services Discounts
8. Are there release notes available?
   
   • Yes, you can check our latest Product Documentation

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