Modern Change Management Launch & Learn series

In this video series, ServiceNow product experts share our modern vision for change management and our perspective on how you can get there. The series starts off with an overview of the modern change solution and review of the adoption journey we recommend customers take. From there, we deep-dive into each of the key capabilities we associate with modern change.

Each session includes an overview of key concepts, product demos, and Q&A with product experts. We’ve also created an FAQ document (attached) based on questions asked during the series:

Topic	Description
Prerequisite: Modernizing Change Management	Introductory webinar that covers: Evolving change industry landscape Modern Change solution overview Customer adoption journey
L&L Session 1: Purpose driven change models	Understand the full adoption journey for change models from legacy workflows to model-based state flows
L&L Session 2: Automated change approval with approval polices	Understand the full adoption journey from manual approval to dynamic, fully automated change approval
L&L Session 3: Dynamic risk	Learn about modern risk evaluation techniques and how to move from manual risk assessments to dynamic risk driven by data
L&L Session 4: Change automation with DevOps	Understand how DevOps teams can increase efficiency and drive faster adoption using modern change practices

If you have any questions or are interested in learning more, please check out the ITSM Community:

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