can get started good morning good afternoon or good evening everyone and thank you for joining another amazing session of live on service now webinar series and this is of course another item visibility and clar accelerate Academy webinar today we have once again great presenters and great topics to talk about as a matter of fact we'll cover the uh enhancement of application portfolio management with iton visibility which I guess a lot of You Are already familiar with now before we get started I would encourage you to please notice that this is part of the live on service now webinar series which is an interactive series of events that allows you to really deploy adopt and Achieve value faster with our Solutions in order to enroll into this series you can U see the schedule that is uh appearing here with the QR code or alternatively speaking we will post post the uh proper Link in the chat and I will I will do that in a second all righty you should get it on the chat now housekeeping items for those of you that have never attended some of these webinars I would like to remind that please you need to make sure that uh your line is muted and uh please use the Q&A feature to ask questions throughout the session as a matter of fact we want to make the this as uh interactive as possible and we will definitely have polls the polls are very useful for us to really understand what are some of your challenges or what are your intentions with our product so uh please make sure you participate and for those of you that are asking whether this session will be recorded or whether the slides for these sessions will be made available for you yes the answer is absolutely they will be available in the service now Community Forum after this session and on YouTube and specifically within that uh service now Community page you will also find an attachment with the slide deck that we're going to present today and after the session ends you'll be prompted out to fill out a short survey we would really appreciate your feedback so please make sure to spend two minutes and let us know how you really like this session and we will definitely appreciate it for those of you that don't know me yet my name is John Mario deluigi and I'm part of the outbound product management team for item and today I am joined by two rock stars from the itom and itam world I would say um and ladies first so please crany introduce yourself thanks Jan hello everyone I'm crany pigi and the a bond Le for our application portfolio management product which is soon to become Enterprise architecture and I'm excited to be here to share with you all some interesting updates that we have thank you crany and Shri please over to you yeah hello everyone uh SRI subaman I lead the product management on the inbound side happy to share insights on the new features that's coming out with service mapping over to you John amazing thank you so much for both so before we get into the content and today we have very interesting content please make sure that we could mention some forward looking statements and uh just uh just keep that in mind throughout the presentation for today now agenda we definitely have a lot to cover we're going to see again how to instantly achieve a business aware cmdb with the latest and greatest Innovations they were bringing to the market um we're going to see a quick demo on that part then we're going to go through the Enterprise architecture Enterprise modeling uh with crany and we're going to see a quick demo as I said before we're going to have polls throughout the the session but especially a Q&A section at the end and we're going to also see which questions you have for us throughout this uh presentation so please keep those questions coming in we are really uh excited to clarify any of your doubts so um yes please make sure to leverage that part now on to the content first of all I guess some of you have seen this slide before and I would really like to remark though the importance of this slide this is essentially telling you okay uh once you uh try to centralize your infrastructure view into one single data model and one single database which is our centralized uh cmtb and whatever way you leverage in order to populate that cntb whether it's through traditional Discovery service graph connectors we want to make sure to provide you with the right Tools in order to have a data platform that is really driving business outcomes and today in particular we're going to see um the focus around why should you have a business aware cmtb so how do you tie up the infrastructure level to the eventually the business context and this slide right here exactly clarify that point you can see that we have multiple layers that you need to consider um when really uh analyzing the different levels of awareness to your infrastructure the first basic level is typically covered by Discovery where you have the technology layer that really um allows you to see okay what is your technology State what databas is which servers middleware you have whether in your own Prem Cloud environments whether the are managed public Cloud environments Etc well we can scan all those environments and gather the configuration data but after that you'll be wondering okay how do I make sure that I have more that I understand how each piece of my infrastructure is connected to my application layer and that's exactly why we have service mapping that allows you to build Maps where we see okay uh the application um service that I'm on in in this specific case is related to all these pieces in my infrastructure and then if you want to build on top of that of the business context well that's why we offer the csdm which I hope everyone here is uh familiar with now I want to ask you a question first of all because we just mentioned okay it's really important if you want to drive outcomes to have a business aware um cm to be in order in order to do that or application service awareness I would say in order to achieve that you need service mapping but I want to know more from you um on which of these U methods are you familiar with are you more familiar with the uh top down service mapping or with the tag based service mapping or otherwise with the lat than greatest ml based service mapping I know that uh these are three uh really common approaches but we really want to better understand which ones are you most familiar with and I see that uh a lot of answers are coming in please just make sure to hit the all the options so which approaches are you most familiar with and I'm going to stop the poll in a second and I'm going to share the result so it looks like most of you are definitely familiar with the top down service mapping approach um and also more than half of you is familiar or using the tabbas service mapping approach and about a quarter of you um is more familiar with and also familiar I would say with the Amo based service mapping which is in a way good to hear because exactly in this session we're going to show you how you have an um I would say enhanced opportunity to really instantly build service maps with the data that you have in your cmdb today in an instant way and um now I'm going to stop sharing this poll and I'm going to head it on to uh sh that is going to bring us through the different service mapping methodologies and it's going to show us a demo of how to do that in a most efficient way Shri over to you uh that's awesome uh thanks for the opportunity team um so firstly uh let me highlight U you know the three powerful methods of uh service mapping you know that we offer with within the platform so when you think about elevating the infrastructure context to the business context uh you will have multiple consumers looking for the business dimension on the uh code data sets either it's your a Ops customer or like you're looking at an itm Persona who's trying to elevate the incident resolution uh or change management impact assessment or you're looking at an Enterprise architecture team who's looking to to get a blueprint of the infrastructure dependencies and this is a place like where service mapping really stands out because it is the auto automated way to find those relationships and provide that context to all these consumers and uh like any other Solutions we offer multiple path uh to achieve your goal uh the product started with the top down mapping where you can add an entry point uh from the load balancer the Discover restarts and finds uh uh the vibs and look for the next hop find the web web deer architecture look for config files connection strings so we can build a map from top down uh where the discovery technology can find those relationships uh it is surgical in nature it is very powerful uh but most of the customers typically uh know face e issues and credentials uh access to the config files uh because these config file locations are not put into the standard locations and obviously you need to have some level of expertise in the patterns so we EV this to a tag based approach where uh we clearly found many customers in the cloud and container World tagging becomes the def facto standard for defining those uh declarative metadata and in this case it can be an envirment or an application context or cost center so these tags now can be used to build that intelligence using the tag based mapping and this is one of the most favorite for our customers where we have seen thousands of maps created in the cloud and container World in fact one of the customers with almost 22,000 service Maps primarily sit just in the multic cloud uh environment clearly shows that how uh know this is effectively being used where you are also democratizing service mapping uh you're not like owning that chter of building a map where you're defining those uh standards and let the cloud team inforce those standards in the provisioning process and the uh service map and service context awareness gets created on the Fly the machine learning mapping is uh is again an evolution of how do we improve and Elevate the surgical mapping experience where the top down mapping is super powerful it is like surgical it is looking for those config files and building that context but there's a lot of traffic already available and visible uh via Discovery and why can't we leverage it why can't we synthesize it with machine learning look for specific signatures uh that make sense to build a map uh so that's how this experience is Bor and with the zanu release we are happy to in fact announce an fantastic capability that will allow you to do ml based mapping not just with your Discovery running process and traffic data not just with your ACC which is your agent client collector but with any thirdparty data source so this includes your service graph data populating your running process and traffic data we can now analyze and synthesize and we can build maps and the good part is no mid server no credential is required because we calling this feature as a cmdb based mapping where we're going to trust the data that's sitting in cmdp because in a service graph methodology typically uh know you are connecting to the control pin you're bringing that data into cmdb and uh you would not even have access to sometimes those uh uh know end points so we are going to enable that ml based mapping with service graph data for the third party data sources I'm super bullish on this uh no we highlight this know in this demo so how do you get started you need to just install service mapping plus it's in store application uh once you install there is an quick remediation check checklist you can validate all those prerequisites whether some of the ml-based uh uh settings are all active because the clustering analysis uh has to happen on your data sets uh in your running process in your traffic data so we will know uh analyze and synthesize and provide that quick experience for you to view it uh in the last release we kind of introduced how agent client collector our own uh flavor of agent based offering can run patterns can collect traffic data can that data can be used for service mapping and this is again a feature that we see a lot of customers started trying and testing and the good part is like customers use uh ACC not as an like uh know in every single server but they also use it in an hybrid mode where 80% of the rest data still runs with credential uh based offering but the REM remaining sensitive data whereever you cannot uh crawl with the discovery you put an agent to collect the data and know you populate the data into cdb so that hybrid approach is one uh such pattern that we see with our customers adopting uh know this at scale um but also like uh with the zanadu release it is again a brand new offering where uh we are now uh bullish that uh what we offered with the ACC can be easily expanded to the service graph data sets and and the key point is no mid server no uh access is needed so this means if you are operating in an OT world and if your OT technology uh know is bringing that um data sets like of running process and traffic we can analyze we can synthesize and we can build a map within few seconds uh and and this is super fast and you're going to see that know in live mode but one thing that I always uh suggest my customers is like uh you need to uh know clearly document the purpose an intent of why service mapping uh who are all the uh consumers uh who going to effectively use this service map for driving what outcomes are uh we have seen uh no traditional consumers like itm consumer using it in incident change problem uh AI Ops consumer effectively using for change uh uh correlation but also for alert correlation and providing the business context but Enterprise architecture is something very very unique because EA is sitting uh know at the architectural level uh they have been challenged with a few interesting problem statements like either it's your tracking a life cycle management and providing a proactive uh life cycle scorecard uh to go after hardware and software uh uh products that are end of life end of support and you clearly see how the platform comes into play where Discovery goes and collects the infrastructure raw data gets normalized by software Asset Management Service mapping at service context awareness but the technology portfolio management which is part of the uh Enterprise architecture sued of pro products really does the magic of bringing that data to that dimension in fact today you're going to see a quick demo as well uh but my whole story is All About is there uh uh no a consumer who is really demanding uh that the data you see in the cmdb should have that business context understand their needs and then go after uh know their needs and build a quick service map right based on uh the use cases that they wanted to achieve so with that note let me quickly take you to a demo and uh we'll hand over the floor with the EA team so firstly like um service mapping right you can install it in store. serv.com uh there's a app called service mapping plus once you install it this beautiful experience comes in you can actually do the application service Readiness uh uh checklist where you go and find out all the CR credentials and all the critical settings are all act and except adme all those settings are all mandatory for the machine learning Bas mapping to work but in the uh latest release as I said when the traffic is coming from service graph data we will not even have access to those missions it can come from a crowd strike tanium AWS service craft a service craft or any other Tech technology that is providing that traffic visibility mainly the running process and traffic data then we will be building and curating candidates based on that traffic data so a quick example like I search want to search for something uh that is using my mySQL database and I clearly see like some custom applications where my MySQL know is being used I can do a quick preview of this app so the ml quickly brings that context of what potential service map can be created and with this experience you will be able to get some confidence level let's say that hey I'm going to build an service for Acme or you can add it to an existing service but in this case I'm just going to map a service um the only thing that machine learning cannot do is like know giving you the name of the service or giving you the environment or giving you the uh know uh ownership right these are all always like some non-discoverable elements but one thing that you see is like the service that I just created Acme is now already built it is ready to be consumed for for all outcomes that demands the service where the service map is curated on the Fly based on the existing cmdb and intelligence data that is already there in the system where we able to reconcile the traffic we're able to build the maps quickly and we're going to give you the context which again can be effectively used for all outcomes let's say you wanted to use this map immediately in your aiops outcome for alert correlation right so in this example it's a pet clinic app but the concepts of using this map to quickly bind those alerts and look for those alert correlation providing the business context is all going to be readily available so in the land of Enterprise architect one thing that EA team recently did uh is like effectively using this uh cont text within the designer experience uh so in the later part of the demo you're going to see more on this topic but to just to show and highlight preview of what we are talking about when you think about declarative constructs uh like most of your intelligence is sitting in your viso diagram your Lucid charts and all other diagramming tools where you have non-discoverable data like processes and uh things that cannot be put into an traditional operational land like a cmdb but then there are cmdb data sets constructs so service mapping is one such construct where uh you wanted to have the business context but you want to tie this with all other non-discoverable elements and and that is one place like where the diagramming tool connecting the know the designer view with the operational View and providing that holistic experience for our customers within the platform we are uh super bullish on this new experience that will drive net new outcomes so with that note uh let's go for a quick poll where we wanted to understand how uh know the service maps are currently being used right what outcomes are being drive and driven and after the poll like uh we have a magical experience coming from our Enterprise architecture team or you JN thank you sh so yes we do have a poll and I'm going to launch it now because we want to better understand um with which processes uh do you plan to use or do you currently use uh application Services um is it for it change management use cases Incident Management use cases application portfolio management that we're going to see in a second um or aops and event management or event security incidents and vulnerability response I see many of you are participating into these poll so I really appreciate the great uh interactions and in the meantime sh if you want to look at the outstanding Q&A um questions we received a lot of them maybe we can just pick one and um just reply to one of those okay I will just end the poll now and share the results it looks like uh the vast majority of you uh want to cover it Chang management and Incident Management use cases followed by APM that we're going to see in a moment a Ops event management and security incident and vulnerability response so uh great insights and thanks all for sharing um your inputs here and I believe that yes Street do you have uh did you identify anything you would like to cover live or we can just one common question that many of customers ask is like the fingerprint training processes track card uh this typically happens when you are cloning the data sets from your production to sub and you're trying this mapping in subot or the data itself is corrupted you can actually open a ticket and we have a process to restart all the machine learning process definitely it can be solved on the fly but I'm going to answer all those questions uh you know with the zoom question and answer and we will hand over the floor to EA team amazing all right uh I guess crany over to you thanks Gian let me go ahead and share my screen all right thanks sh for providing some context and introduction to Enterprise architecture I want to begin with some exciting news that we have with zanadu release we are launching our own service now Enterprise modeling and visualization k capability this enables all of the users within service now to leverage the cmdb data and Native modeling capability and by providing this capability we now have the full Suite of capabilities to be a complete Enterprise architecture tool and with that we are very thrilled to announce that service now's application portfolio management product is going to be expanded and called as service now Enterprise architecture going forward um I'm just going to touch a little more on some of the challenges that asri talked about that right now in a lot of organizations operational teams and Enterprise Architects are living in different environments the cmdb discovery service mapping and all the asset teams are most likely to live within the service now platform and Enterprise Architects are leveraging several Point Solutions such as lucit chart visual mirror and sometimes even PowerPoint so they're living in their own world disconnected from the operational teams and this can result in several challenges to both the teams the first being poor visibility Enterprise Architects might not have access to the latest operational data while the operation AAL teams may not fully understand what is the Strategic Direction what are the Investments that are being made into technology and how are Enterprise Architects driving that business and technology alignment without this coordination maintaining consistency across different parts of the organization would become really challenging for example often times operational practices might evolve without alignment with the overarching architecture and this could lead to fragmented systems and processes and the Second Challenge is manual data Integrations because all of the operational data is in cmdb and Enterprise Architects are working from a different solution they often don't have the full visibility into the infrastructure that already exists and to get that infrastructure information Enterprise Architects could refer to uh different ways of collecting that data It Is by interviews through surveys through farms and sometimes unfortunately even collecting data from Excel and all of this could lead to a lot of inefficiencies redundant manual work that could be uh eliminated by bringing them all on the same platform and the third challenge is around reduced agility because they're in these silos they're not working together it slows down the critical decisionmaking processes for Enterprise architects and by working with sometimes out ofate data that's coming from surveys or Excel Enterprise Architects could often be slowed down reading leading to reduced agility within the business and that is why we believe leveraging service now's own Enterprise architecture within the platform could really help connect operational and strategic teams so that they can work from the same data have that full visibility and get that view of both infrastructure layers and the design layers that Shri was talking about earlier and by aligning these efforts they can also collaborate through several workflows and one of the workflows that I'm going to show you within my demo and through these workflows they can always stay connected work on the same data and obviously reduce all of that manual effort and any redundancies in work I'm just going to briefly talk about what is our approach to Enterprise architecture and why it is absolutely critical to have this be on the platform itself so Enterprise architecture has a key role to play and it could be if Enterprise Architects are trying to create that strategic technology alignment or considering application rationalization or even migrating applications to Cloud um Enterprise are Architects enable organizations to optimize their architecture through these four layers that are aligned to toaf and toaf is a widely used architecture framework and the four layers that we present within our service now Enterprise architecture are business layer information layer application layer and Technology layer within the business layer Enterprise Architects can get visibility into business cas capability planning they can understand what are the different business capabilities we are supporting which applications are supporting these capabilities and what are the risks Associated to those business capabilities through these applications and all the technology that is supporting these applications the second layer is the information layer and within this information layer it provides insights as to what are the different information assets that are being stored within these applications what are those information objects for example it could be Pi information credit credit card information a lot of information that is being exchanged with between applications and digital Integrations we can monitor all of that and we can also check are any of these applications acting out of compliance are there leveraging any sensitive data that they shouldn't and and through that are they providing any risk to those applications and the third view that we talk about is the application view with Enterprise architecture you get a comprehensive inventory of your total business applications and with that Enterprise Architects get information about what are all the business applications who owns them and what is the cost of owning them and how much technical debt is being associated to each other application and the last view that we provide is the technology view this is where itom really comes into play and provides a lot of key information with the technology view Enterprise Architects can understand which critical businesses Ser Business Services or applications are at risk due to any technical debt are there any technology components such as Hardware or software that are at end of life end of support and also which applications are using any non-standard non-approved hardware or software and through these layers uh service Nows Enterprise architecture provides a full Suite of tools and capabilities for Enterprise Architects to analyze their technology landscape and make sure that the Strategic business alignment this is something these four layers is something any Enterprise architect Ure tool out there can provide but what really differentiates our solution with it being on the platform is the fact that this solution is natively built on the service now intelligent platform and it supports the common service data model and all of the models that we create leveraging our own EA solution are also going to be csdm compliant and by being on the platform it really Taps into all of the data that is coming in from other service now products such as it operations management it Asset Management risk management and by bringing in all of these data and insights it provides Enterprise Architects with a unique position to be able to leverage all of this data to make informed decisions and this is something no other solution can really provide because they lack the depth and the breadth of Integrations that the now platform can provide and then I'm going to show you our new Enterprise modeling and visualization capability I'm just going to walk through a couple of slides and launch our demo so this uh the screenshot you see is something she has already shared but this is a quick view of what is available within our Enterprise modeling and visualization capabilities and one of the primary use cases for Enterprise architecture and itom is to leverage this capability the the different components that you see on the screens chart are essentially coming from itom once itom um helps you discover all of these CI components we leverage these CI components to create what we call a oneclick currenty modeling if you were leveraging any other tool Enterprise Architects might have to manually enter a lot of this information however by being on the platform and really tapping into itom Discovery and service mapping all of this is being automatically populated for Enterprise Architects and we also plan to support standards such as archimate and BPM and we also plan to provide other types of modeling such as business architecture modeling value stre modeling capability based modeling and uh modeling for application modernization which we call as Cloud architecture so all of these other types of modelings especially with business process modeling this can really help Enterprise Architects and our operational teams collaborate to quickly identify and resolve any issues impacting critical applications and the Second Use case that we talk about which again sh has shown earlier is with our technology portfolio management wherein um you can identify any risks associated with the underlying technology that is supporting the applications and take steps and measures to proactively mitigate those risks to make sure that there's um continuity and no disruption for any critical applications in the business business this is another slide that talks about how you can leverage our technology portfolio management capability it essentially enables Enterprise Architects to proactively monitor the life cycle of all of the technologies that an application is using to reduce risk and um it automatically assesses the risk in using outdated software and hardware and of course all of this information about hardware and software is coming in firstly from itom through Discovery and then it goes into itam to add in the information about the life cycles and it is being visualized here as a timeline view to make it really easy for Enterprise Architects to understand what's the risk and when is it coming up so what can they really do to mitigate that and the other use case that we have that that potentially leads into EA plus itom is something we call this technology reference model so what trm enables Enterprise Architects to do is they can go ahead and set standards of where are some of the approved hardware and software that can be used within the organization and once any any hardware or software is discovered within itom it can be easily classified as if it's approved if it's approved with constraints or it is not approved and Enterprise Architects can quickly get visibility into are there any applications using unapproved hardware and software if they are that means there's a risk associated with that to the business and they can proactively go ahead and uh take measures to mitigate that risk one of the key benefits of leveraging Discovery here would be as soon as an as soon as a hardware or software is identified as something that is unapproved they can go ahead and mitigate that risk instead of waiting um for some other information to be coming in from other sources if all of these didn't exist on the same platform with that said I'm going to quickly show our road map for what's coming in Enterprise modeling and visualization in the future um in the later half of uh 2024 we are going with zanadu release actually we are going to be launching um csdm modeling that is you can leverage all of the data coming in from itom to create that oneclick current state modeling and we also have work workflows in place to make sure that the uh CNB team and Enterprise Architects are working lock step to make sure that any changes any new uh items that have been added by Enterprise Architects are being approved by the cmdb teams and then that information resides within the cmdb in the early 2025 we are going to be launching our business architecture modeling value stream modeling and business process modeling and one thing that might be relevant to a lot of you is we are also going to be launching the ability to go into Enterprise modeling and visualization from within the cmdb noteb that most of you must be familiar with so I'm going to um show you that too later and in the later half of um 2025 we're going to be launching Cloud architecture modeling this is all around that cloud uh acceleration ation journey and then we have some plans for providing now assist or AI capabilities within modeling too with that said I'm going to switch my screen to start the demo all right um let me know if you're seeing the Enterprise architecture screen I'll take that as a yes um all right so this is what we call as the Enterprise architecture workspace this is essentially a hub for the Enterprise Architects to come in and look at all the data and information that is um relevant to them first I'm going to start with the whole technology portfolio management so this is the homepage and within the homepage Enterprise Architects can get insights into those four different layers that we talked about application business information and Technology portfolio so I'm on the technology portfolio Tab and you can see here it pops up different cards that talk about the different types of risk that applications have here we're looking at business applications with life cycle risk application services with life cycle risk Hardware models software models and servers so Enterprise Architects can quickly get insights into all of this we can go ahead and view all of the um life cycle rist so in this view I have actually grouped everything to be this is the the regular view you get it will show you the business application application service that's tied to it and what is the type of uh CI is it Hardware software and it will provide you information about software models Hardware models and one interesting thing to do is you can go ahead and group by these product categories if for example a group by software you can also Group by Hardware server Etc and if there is is any software product or Hardware product that you know uh that has an upcoming risk this provides a quick wave for you to group by it and go and see what are all the applications and application services that are leveraging this Hardware or software that are at imminent risk and it provides you with these insights so that you can go ahead and take an action on all of these together so I'm going to show you one specific applic application here we know that this seems to be having some upcoming risk and this is what we call as the um application record and you can see different tabs that show different information about that application I'm going to see some information about TPM discover Technologies and these are all the technologies that are coming in from itom and item with the life cycle information you can see information such as what type what's the product what's the hardware software model and also the server information that's tied to it and then I'm going to jump into what we call as the life cycle timeline view that shows okay this is the application it seems to be having a high upcoming TPM risk and it seems like it's using some technologies that are having some high risk so what can we really do to mitigate that risk you can go into this view to expand all and see we were looking at the SQL the SQL Server you can see that right now it seems to be going into end of support so they can go ahead and choose to create an action to extend that end of support word or they can go ahead and create a demand to purchase um the license to continue using that so that any of these applications won't be at risk so that was our um TPM use case that we were talking about and another way to really use this is in something we call AS application rationalization so once we launch application rationalization all right let me refresh okay I'm having some issues with this view but um let me get back to it after I cover modeling maybe but essentially application rationalization view provides with um different uh ways to analyze information and one of the ways to analyze your application portfolio is through this technology risk score all of that technical debt that we saw earlier in this life cycle view will be calculated into a score and that score would help Enterprise Architects really analyze their application portfolio and uh rationalize any applications that are at high risk and have very low business value with that said I'm going to go into our modeling capability this can be access from within the Enterprise architecture workspace and um you can go ahead and create any type of new models from here but I'm going to show you another way to leverage service now cmdb data to create that oneclick current state model so we went back into this application record and this is something you're all familiar with this cmdb map once you open it it will show you all the relationships the business capabilities the hardware software and all of this that is supporting this however this is only a current state View and you cannot add or edit it to create future States and that is why you can leverage our modeling capability to do that so I'm going to go ahead and create a diagram and I'm going to just give some random name future state for attendance and F management and I'm going to create an AR key you can select the different categories of diagrams you want to create I'm going to select that and this is where you can really leverage all of that data that exists in the cmdb you can pre-select all the information that you want to bring in from that cmdb I'm going to add in um everything that I think is useful for me and I'm going to create a diagram and we can see a popup here that says that the diagram is now ready and there it is this is something Enterprise Architects if they were leveraging other tools might end up spending a lot of time in trying to add all this data but here you can see it's all done in one instance by leveraging service now data and this is where it's really valuable and Powerful for our Enterprise Architects because this is all the data coming in from itom this is the same data that the operational teams are also going to use and leverage so here you can click on the side panel to see all of the data that exists about this application within the cmtb and you can also add new elements if you require for example let's say I forgot to add something and I would like to add related elements I can then go ahead and also add any additional elements that I want that will then be instantly populated and then I think that I want to add um more information and to create those future States Enterprise Architects can leverage what we call our modeling palette here you can see the different types of General shapes that are available that they can leverage to create some um components on this canvas or they can also leverage service now uh CI such as applications application Services business capabilities and all of these components I'm going to go ahead and add a new business capability that I think this um business application is going to support I can go ahead and give a name that says um View paral data and then I can save it it will get and then I can also drag and drop to create relationships okay my demo instance has been acting up but anyways you can go ahead and create relationships between any new components and you can also select what is the type of that relationship you can select um based on different types such as provided provided by use used by Etc and you can see here all this Cloud icon here that shows that this is something that is already on the cmdb whereas the new component that I added is not on the cmdb and this new relationship that I added is not on the cmtb so we can go ahead and um submit this for approval let's say this is the future State I want I want to submit this for approval I can go ahead and submit that and this will send a notification to the Enterprise architecture teams and you can also configure it to send a notification to the cmdb team so that they can review this request and um make sure that this is something this is new information can be committed um to the cmdb I'm going to impersonate our Enterprise architect I'm going to go into the new model and then you can they can go ahead and and approve any new changes so here's where they can view what are all the different diagrams and images uh and models that are associated to this application within the architectural artifacts and they can go ahead and uh view these and then they can also approve any changes and you can see information about who who created this which version is it what are the related entities that are tied to this business application and there's also different permissions and permission criteria that they can go and look into um let me see if my rationalization is working if not I'm going to end this demo unfortunately this tab is something I'd like to share but it isn't working but yeah that essentially concludes uh our our demo of Enterprise modeling and visualization and I'm thankful for all of you for providing me with the opportunity to showcase this and I'm really excited to see how you plan to leverage this with that said I'm going to launch a quick poll all right I think CUNY I'm going to share my screen in oh you're sharing yours sorry yeah so now that you've seen the demo and our presentation what are some of the capabilities that we showed you today in Enterprise architecture that you see using within your organization you've seen Enterprise modeling and visualization technology portfolio management and Technology reference model are these something you plan to leverage right I see a lot of you are uh definitely uh answering these uh question and I see yeah a lot of interactions for sure today so in the background we also have one of our top experts it's uh Keim rasos and so thank you Keim for joining and contributing to answer all the questions in the background I guess we can stop here and share results it looks like most of uh the participants are interested in Enterprise modeling visualization and Technology portfolio management and also a significant portion of you is interested in technology reference model which is great and I'm going to stop sharing crany I guess you have another slide or we can end this session um just just a quick note I would say sure so you've seen uh me share our Enterprise modeling and visualization but there are tons of other capabilities within our Enterprise architecture product and if you're interested in learning more and looking at an in-depth demo and understand standing our road map we have a session that's coming up in September called our Enterprise architecture Vision series if you're interested in learning more please sign up and attend the event amazing um all already so I'm going to share my screen because we are almost at the end of this session um most of the questions have actually been already covered in the Q&A section so thanks to our experts that have transer all of those then as I said before just please make sure that you enroll uh in the live on service now webinar series you have the link in the chat and I'm going to post it again uh just so everyone can leverage it then if you want to check the preview sessions of our visibility in Cloud accelerate Academy just please make sure to um either uh use the QR code that you can see here or you can take a photo and uh you can leverage the link that you just see uh in this uh specific slide I'm just going to give you a moment so you can grab a picture and uh you can get the link in that sense and that will be it for today so please make sure again to enroll in our live on service now webinar series uh thank you all for the great participation we have one last question uh for you so please please take the survey at the end of this webinar I just want to take the time to H thank crany and Shri for an outstanding session today thank you Kim for helping with the Q&A and again thanks all for attending and