What is Sensitive Data Redaction?

ServiceNow Xanadu​ release introduces a powerful new feature called Sensitive Data Redaction. This feature automatically masks sensitive information within inbound emails, helping to safeguard your organization's data and comply with privacy regulations.

How Does It Work?

When ​ServiceNow instance receives an inbound email containing sensitive data like social security numbers​(SSN), credit card details, email addresses, or phone numbers, the Sensitive Data Redaction feature springs into action. It automatically replaces this information with a mask, ensuring that it's unreadable.

Benefits of Sensitive Data Redaction

• Enhanced Data Security: Protects sensitive information from unauthorized access or misuse.
• Compliance Adherence: Helps your organization meet data privacy regulations like GDPR and CCPA.
• Reduced Risk: Minimizes the potential for data breaches and their associated costs.
• Improved Efficiency: Streamlines incident response by focusing on relevant information.

How Can ​W​e Use It?

To activate Sensitive Data Redaction, ​w​e need to enable the "​Sensitive Data Redaction for Inbound Emails" plugin within the Data Discovery application. Once activated, you can create inbound email actions to specify how you want to handle redacted data.

Important Considerations

• Data that has been redacted cannot be recovered.
• The effectiveness of Sensitive Data Redaction depends on the accuracy of the data discovery process.

Product documentation link : https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/notification/conce...