Hello Folks,

Imagine a world where AI is so advanced it's indistinguishable from human intelligence. While this scenario might seem like science fiction, the reality is that we're rapidly approaching a future where AI plays a significant role in our lives.

In particular, Generative AI (or Gen AI) is everywhere these days*.* It's changing how businesses work and what people can do. GenAI's emergence can convert these data into something helpful to both companies and customers.

But, there's a catch. Using data is a big responsibility. We need to be very careful about how we handle it. This is why responsible AI is so important. It means using AI in a way that's fair, honest, and safe for everyone

ServiceNow is committed to using AI responsibly. A prime example of this commitment is the development of Now Assist. This AI-powered tool helps employees work more efficiently and effectively.

Here's how Now Assist demonstrates ServiceNow's dedication to responsible AI and let see how they have adopted their responsible AI guidelines. I have explained this through these 4 guidelines prescribed by ServiceNow,

Human-Centered Design

Human-centered design is the cornerstone of responsible AI development.

• Now Assist is designed to help employees find information and complete tasks more efficiently. It provides suggestions and recommendations, but the final decision is always made by the user.

Transparency

Transparency is not just a feature of responsible AI; it is a fundamental requirement.

• When using Now Assist, employees can see how the AI arrived at its suggestions.

Accountability

Accountability is essential for building trust in AI systems. It ensures that someone is responsible for the AI's actions and their consequences.

• ServiceNow ensures that all data used by Now Assist is handled securely. User data is anonymized and protected to prevent unauthorized access.

Inclusive

Inclusivity is a critical component of responsible AI. It ensures that AI systems are fair, equitable, and accessible to everyone, regardless of their background.

• ServiceNow continuously evaluates Now Assist to identify and address any potential biases.

In conclusion, ServiceNow's commitment to human-centered design, inclusivity, transparency, and accountability sets a strong foundation for responsible AI development. By prioritizing these principles, ServiceNow ensures that AI is used to benefit society while mitigating potential risks.

By incorporating these four guidelines into your AI initiatives, you can build responsible AI systems that drive positive impact and build trust.

Reference: Servicenow Responsible Guidelines AI by @Victor Chen. Thank you, Victor!

https://www.servicenow.com/community/intelligence-ml-articles/servicenow-s-responsible-ai-guidelines...