Implementing a Virtual Agent can significantly enhance your IT service management by providing users with quick resolutions and improving overall efficiency. ServiceNow's "Jumpstart Your Virtual Agent" Accelerator is designed to help you understand and implement the ITSM Virtual Agent in your environment. This blog post will outline the benefits of this feature and how it can help you effectively deploy and utilize the Virtual Agent.

What is the "Jumpstart Your Virtual Agent" Accelerator?

The "Jumpstart Your Virtual Agent" Accelerator provides an applied demonstration of ITSM Virtual Agent capabilities in a temporary instance cloned from your production environment. This Accelerator includes a comprehensive overview of the setup process, resources, training, and services available to ensure the successful implementation of the ITSM Virtual Agent. The goal is to remove barriers and accelerate Virtual Agent adoption by showcasing its potential within your own environment.

Key Features and Benefits

The Accelerator begins with the activation of the Virtual Agent and its related plugins in a temporary instance, giving you a hands-on experience of its capabilities.

1. Provisioning of a Temporary Instance

A temporary instance, cloned from your production environment, is provisioned to demonstrate the Virtual Agent. This allows you to see the potential impact and functionality of the Virtual Agent in a familiar setting.

1. Customer Coaching Sessions

The Accelerator includes two coaching sessions to guide you through the implementation process:

• Coaching Session #1 (Up to 120 minutes):
• Overview of Virtual Agent
• Applied demonstration in your temporary instance
• Review of what was done during setup
• Discussion on plugins, topic recommendations, and related tools
• Key implementation resources
• Coaching Session #2 (Optional, Up to 60 minutes):
• Q&A session related to ITSM Virtual Agent
• Additional guidance on implementation resources, plugins, and findings
• Comprehensive Guidance and Resources

Throughout the process, you will receive detailed guidance on setting up and utilizing the Virtual Agent. This includes best practices, an overview of automation discovery, intent discovery, topic recommendations, and key implementation resources.

Requested Customer Resources and Responsibilities

To ensure a successful Virtual Agent implementation, the following customer resources and responsibilities are essential:

• ITSM Virtual Agent Lead (Required): Subject matter expert responsible for implementing ITSM Virtual Agent.
• IT Service Desk Manager (Recommended): Manages the IT Service Desk and ensures seamless integration with the Virtual Agent.
• System Administrator(s) (Recommended): Maintains the stability and usability of the ServiceNow platform.
• Enterprise Architect(s) (Recommended): Provides a holistic view of the organization’s strategy, processes, and systems.
• Developer(s) (Recommended): Writes code for the ServiceNow platform.

Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use).

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.

Conclusion

The "Jumpstart Your Virtual Agent" Accelerator is a valuable resource for any organization looking to efficiently and confidently implement the ITSM Virtual Agent. By providing expert guidance, a temporary instance, and comprehensive coaching sessions, this Accelerator helps you remove barriers and accelerate the adoption of the Virtual Agent. If you're planning to implement or enhance your Virtual Agent capabilities, consider leveraging this Accelerator to ensure a smooth and successful deployment.

Unlock the full potential of your IT service management with ServiceNow's "Jumpstart Your Virtual Agent" Accelerator. Designed to provide hands-on experience and expert guidance, this Accelerator will help you seamlessly implement the ITSM Virtual Agent in your environment.

Get started with the "Jumpstart Your Virtual Agent" Accelerator today!