Artificial Intelligence (AI) search capabilities can significantly enhance the efficiency and effectiveness of your ServiceNow platform, but to reap the full benefits, these capabilities need to be fine-tuned and optimized. ServiceNow's "TuneUp Your AI Search" Accelerator provides Impact customers with a comprehensive assessment of AI Search performance and prescriptive guidance to optimize results and improve the end-user experience. In this blog post, we'll explore how this feature can help you maximize the value of your AI Search.

What is the "TuneUp Your AI Search" Accelerator?

The "TuneUp Your AI Search" Accelerator is designed to help you assess and optimize your AI Search architecture and configuration. It includes detailed tuning of AI Search, an overview of AI Search analytics, and provides prescriptive guidance on how to enhance performance. This Accelerator is part of ServiceNow's Impact program and is available for Impact Advanced and Total packages.

Key Features and Benefits

Before diving into optimizations, the Accelerator conducts an assessment of your current AI Search performance. This helps identify areas that need improvement and sets the stage for effective tuning and configuration.

1. Provisioning of a Temporary Instance

To help you visualize and test the optimizations, ServiceNow provides a temporary instance where AI Search plugins are updated, and the current state of AI Search settings and performance is assessed.

1. Customer Coaching Sessions

The Accelerator includes two coaching sessions to guide you through the optimization process:

• Coaching Session #1 (Up to 90 minutes):
• Review of AI Search architecture and configuration leading practices
• Discussion on tuning AI Search, including the Synonym Dictionary and Query Rules
• Overview of AI Search analytics
• Prescriptive guidance to optimize performance
• Coaching Session #2 (Optional, Up to 60 minutes):
• Q&A session related to AI Search performance
• Additional guidance on implementation resources, plugins, and findings
• Comprehensive Guidance and Resources

Throughout the process, you will receive detailed guidance on AI Search architecture, configuration, and tuning. This includes best practices, an overview of AI Search analytics, and prescriptive recommendations to enhance performance.

Requested Customer Resources and Responsibilities

To ensure a successful optimization process, the following customer resources and responsibilities are essential:

• Platform Owner (Required): Responsible for the overall accountability of the ServiceNow platform, providing leadership and oversight.
• Virtual Agent Lead (Required): Subject matter expert responsible for the ServiceNow ITSM Virtual Agent.
• System Administrator(s) (Required): Maintains the stability and usability of the ServiceNow platform.
• Developer(s) (Required): Writes code for the ServiceNow platform.
• Trusted Service Partners (Recommended): Attends coaching sessions to understand leading practices and support the customer.

Exceptions

This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use).

ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.

Conclusion

The "TuneUp Your AI Search" Accelerator is a valuable resource for any organization looking to enhance its AI Search capabilities. By providing expert guidance, a temporary instance, and comprehensive coaching sessions, this Accelerator helps you fine-tune AI Search to optimize performance and improve the user experience. If you're using AI Search and want to maximize its potential, consider leveraging this Accelerator to ensure a smooth and successful optimization.

For more information on this Accelerator and how it can benefit your organization, visit the ServiceNow Impact Accelerator Description.