IT operations teams deliver mission-critical business applications and services. They need to ensure that these applications are always healthy and available for business users. However, this can be extremely challenging since IT operations teams typically have multiple monitoring systems that generate huge amounts of noisy event data that has no business or service context. This makes identifying, diagnosing, and fixing service issues difficult and time-consuming, resulting in extended service outages and degradations. ServiceNow Event Management addresses this issue by correlating huge numbers of raw events from multiple monitoring systems, using the power of AIOps to turn them into a small number of actionable alerts. This allows IT operations teams to quickly cut through the noise and restore service faster.

The Impact Jumpstart Your Event Management Accelerator gives you the key knowledge and insight you need to get started on your Event Management journey. It provides an overview of event management capabilities, along with a practical demonstration and pointers to best practices and other useful content.

Who should consider using this Accelerator?

This Accelerator is designed for ServiceNow customers who want to use the power of ServiceNow to improve the health of the applications and services they deliver to their end users. This Accelerator is recommended for customers who:

• Are not currently using Event Management and are interested in its capabilities.
• Currently have a healthy Configuration Management Database (CMDB) and are actively using it.

Why choose this Accelerator?

This Accelerator gives you critical information you need to know to start successfully implementing Event Management. You get:

• An overview of Event Management capabilities and how these work to help you rapidly detect, diagnose, and resolve application and service issues.
• A demonstration of key Event Management features and how to use them.
• Pointers to key resources and guides that will help you get started using Event Management.

How does the Accelerator work?

The Accelerator includes the following:

• Initial coaching session. This is a 90-minute session where ServiceNow experts will give you an overview of Event Management. This includes an introduction to the Service Operations Workspace Event Console and a walk-through of Event Management connectors and event rules. You will receive a demonstration of how Event Management associates alerts with specific configuration items and how it shows you which services have been impacted by alerts. You will also get pointers to key resources and guides that will help you with a successful implementation.
• Optional coaching session. You can request an additional 60-minute follow-on session to ask any additional questions you have about Event Management. Note that you can also access the technical consultant who delivered the Accelerator for 30 days.

Get started today

ServiceNow Event Management helps you improve application and service health by turning huge numbers of raw events from multiple monitoring systems into a small number of actionable alerts. This lets you quickly identify, diagnose, and fix service issues, so that you cut through the noise and restore services faster. The Impact Jumpstart Your Event Managemnent Acceleratoris the best way to get started on your Event Management journey, giving you key insights into how Event Management works, along with best practices designed to ensure a successful implementation.