ServiceNow accelerates business processes by automating end-to-end workflows. However, just automating workflows doesn’t eliminate inefficiencies. You need to optimize processes to ensure maximum efficiency. Unfortunately, traditional process mining methodologies used for optimization are typically manual and time-consuming. ServiceNow Process Mining addresses this issue by using real-world audit trail data to automatically generate information about actual ITSM process flows, allowing you to quickly identify and eliminate process bottlenecks and weak spots.

The Impact Jumpstart Your Process Mining Accelerator gives you the key knowledge and insight you need to get started using ServiceNow Process Mining. It provides an overview of its capabilities, along with a demonstration, guidance on optimizing your processes, and pointers to best practices and other useful content.

Who should consider using this Accelerator?

This Accelerator is designed for ServiceNow customers who want to optimize their ITSM processes currently running on the Now Platform. This Accelerator is recommended for customers who:

• Are not currently using Process Mining and are interested learning about in its capabilities.
• Can provide either a production instance or a recently cloned sub-production instance. Please note that in order for process mining to work, the clone must include audit data and related ticket data (PII can be redacted).

Why choose this Accelerator?

This Accelerator gives you critical information you need to know to start successfully implementing Process Mining. You get:

• An overview of Process Mining features and capabilities, and how these can help you to optimize your business processes.
• A comprehensive demonstration of how to configure Process Mining to visualize and analyze your business processes
• Pointers to key resources and guides that will help you get started using Process Mining.

How does the Accelerator work?

The Accelerator includes the following:

• Initial coaching session. This is a 90-minute session where ServiceNow experts will give you an overview of the features and capabilities of Process Mining, along with a demonstration of the Process Mining Workspace and Process Mining. We’ll also do a technical deep dive on how to optimize your processes using information from Process Mining. You will also get pointers to key resources and guides that will help you with a successful implementation.
• Optional coaching session. You can request an additional 60-minute follow-on session to ask any additional questions you have about Process Mining. Note that you can also access the technical consultant who delivered the Accelerator for 30 days.

Get started today

ServiceNow Process Mining lets you optimize your business processes, identifying bottlenecks and weaknesses so you can increase process efficiency. It automates process mining, reducing the time and effort associated with traditional manual process mining approaches by using real-world audit trail data to automatically characterize actual process flows. The Impact Jumpstart Your Process Mining Accelerator brings you up to speed quickly on ServiceNow Process Mining capabilities, shows you how to use these capabilities to optimize your processes, and provides pointers to best practices and other useful content.