The "UX Taxonomy Review & Design" Accelerator is a vital tool for organizations looking to improve their portal's navigation and content structure, specifically focusing on Knowledge and Catalog areas. This accelerator is designed to enhance usability and help users easily find the information they need, ultimately leading to increased user adoption and satisfaction.

When to Use This Accelerator:

• Assessing Current Taxonomy:
  
  • Ideal for customers who want to evaluate their current ServiceNow taxonomy.
• Improving User Experience:
  
  • Beneficial for those whose portal users struggle to find necessary information, leading to a suboptimal user experience.
• Developing a New Taxonomy:
  
  • Suitable for customers who lack an existing information architecture (IA) or taxonomy and wish to implement one.
• Enhancing Information Architecture:
  
  • For customers seeking to understand and apply best practices in information architecture design.

Use Cases:

1. Improving Current IA or Taxonomy:
   
   • Fine-tune existing structures to better meet user needs.
2. Assessing Current IA or Taxonomy:
   
   • Evaluate the effectiveness of current setups and identify areas for improvement.
3. Creating a New IA or Taxonomy:
   
   • Develop a new framework for organizing and presenting information.
4. Understanding Information Architecture Design:
   
   • Learn about best practices and principles for designing effective IA.

Overview:

The UX Taxonomy Review & Design Accelerator helps customers by providing prescriptive guidance to enhance Knowledge and Catalog features, thereby increasing user adoption and satisfaction. The accelerator covers the following key activities:

• Session Kickoff:
  
  • An introductory session to understand the customer's goals and key information needs.
• Diagnosis:
  
  • A comprehensive review of the existing taxonomy and IA, identifying strengths and areas for improvement.
• UX Activity:
  
  • Running activities such as content assessments, user flow analyses, and validation of current taxonomy to gather critical data.
• Readout:
  
  • A detailed presentation of findings, including recommended actions and best practices.
• Deliverables:
  
  • A final handover that includes a summary of findings, actionable insights, and a plan for implementing improvements.

Benefits:

• Optimized Navigation and Content Structure: Streamline user journeys and make information easier to find, enhancing overall user satisfaction.
• Increased User Adoption: Improved user experience leads to higher engagement and adoption rates.
• Actionable Insights: Receive a clear plan with specific recommendations to enhance your portal's IA and taxonomy.

Conclusion:

The UX Taxonomy Review & Design Accelerator is an invaluable resource for organizations seeking to optimize their portal's navigation and content structure. By providing expert guidance and a structured approach to assessing and improving information architecture, this accelerator helps ensure users can easily access the information they need, enhancing overall satisfaction and adoption. Whether you're looking to refine an existing setup or develop a new taxonomy, this accelerator offers the insights and tools necessary for success.

Labels: