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Effective operational support for a ServiceNow platform

Import · Aug 01, 2024 · video

The irony of ironies is that when people or organizations establish a decision or make a decision to implement ServiceNow, they tend to neglect that, once ServiceNow is done, that they have a lot of work to do. That’s just the beginning of the journey. So many organizations get to that point in their journey and say, “Well, what am I going to do to support it? And how am I going to support that?” And it encompasses everything, right? It revolves around taking the demand from their customer base. It’s stabilizing the environment. They get demands from ServiceNow themselves in terms of upgrades and patches. And not to mention the churn of the in and out of just needing to do reports forms and otherwise. That tends to be—as simple as that seems—it’s a task in and of itself, and it just grows exponentially once you implement the solution. And most organizations don’t stay with just one portion of ServiceNow. You don’t do that. So as they grow with ServiceNow, all of a sudden, they realize that they have a lot to take care of from an operational perspective. They just underestimate that too many times.

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https://www.youtube.com/watch?v=uEp_v3a08VM