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A 90-day backlog for ServiceNow platform management

Import · Aug 01, 2024 · video

The 90-day lens, as I like to refer to it, is really one of those scenarios that really help organizations set a target for what they want to try to accomplish in those windows. A lot of talk revolves around road-mapping and strategic planning that goes two, three, and five years. Well, things change way too much and way too rapid in that world of things to try to evolve a journey around ServiceNow that’s that far along. Now, you can do it at a very macro level, sure. But the reality is that the most important thing is taking it into a reasonable, digestible chunk, like 90 days. Trying to set a target for having a groomed backlog of 90 days of work. So that means requirements that are really vetted and ready to be consumed by the customers, and establishing that over a 90-day window. That provides a lot of value for an organization in terms of being able to do planning and organizing what type of talent they need and when they need it. It also helps align the business who, usually, we end up having them join us when they have their “day jobs” too, right? So this helps in planning and organizing that as well. You know, on the converse side of that, and an organization like ours, this helps us help them because when they have talent that they don’t have the specialized skills for, or they have a need that just happens to be outside of their wheelhouse, we can work with them proactively as opposed to reactively in staffing and supporting them against that lens.

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