If you are using Service Bridge make sure you bookmark KB1571549 and refer to it when you have questions or issues. This knowledge article is a great reference for anyone who is troubleshooting issues with their Service Bridge implementation or looking for guidance on how to tackle a specific challenge. The team does a good job of keeping the related articles at the bottom up-to-date as they add new knowledge to the KB so you don't have to spend a lot of time searching. Here's the latest list...