[Music] welcome to impact in this video we'll walk you through your value journey within impact but first what is a value Journey it's a framework that helps you capture business objectives create and execute service now road maps and track your progress with your impact Squad let's dive into the five stages of this journey first you need an understanding of what you are licensed for the capabilities map shows you everything licensed and even allows you to see applications you are not licensed for future exploration but how do you decide where to start this is where we'd recommend creating your value blueprint the first stage of your value Journey it ensures your impact Squad is aligned with your objectives and we're aligned on your outcome expectations from the platform your squad will work closely with you to create and refine this blueprint every step of the way next your capabilities map shows all the service now capabilities available to help you achieve your goals you can even see which capabilities are planned or being implemented giving you a complete picture of your deployment after defining this your next stop will be a product adoption road map a recommended sequence of the applications that you should Implement based on your objectives here your impact Squad Maps these capabilities to your objectives creating a personalized road map for you remember your value blueprint and capabilities map are key inputs here so keep them accurate and up up to date moving on to initiatives you'll set timelines for your value journey and track your progress initiatives are integrated into the impact digital experience giving you a single place to manage everything next we have recommendations here impact provides personalized AI powerered recommendations for impact accelerators these fixed scope service engagements focus on areas like cmdb architecture or technical aspects helping you address specific needs finally tracking your progress within impact is seamless as value reporting is integrated into your journey and your impact Squad will regularly update you on your progress against targets you'll participate in quarterly reviews and receive annual value reports that reflect the value realized from your investment here you can also discuss updates or adjustments to your objectives and outcomes so that we're in tune with your changing business priorities if you have any questions on the impact portal please contact your squad