The role of strategic alignment in ServiceNow success
And so how do we deal with that pipeline growth? How do we balance that with the realities of the staff that we have, the hours available, the skills available, and still make the time intentionally for those innovative and growth pieces? And when that demand and that balance isn’t— when you don’t have good data, and you aren’t intentionally balancing those things, we find that projects are—there’s just resource collisions all over the place. There are schedule slippages. There’s missed expectations. Those are the ones that are really tough to deal with. I’ve been on several projects where we get to the end. It’s, “Hey we were green across the board. The project went great.” And the executive sponsor says, “I’m looking at my balance sheet. Where’s my 20%?” And so it’s those kinds of things. You can’t wait till the end of the project to discover that your expectations are misaligned. And what we find it’s really not about: No project tool is going to fix those things that we talked about. None of them are going to fix it. It’s really about getting these processes. And the words we use in the SPM in our team, we call it a “discipline” or a “practice.” And so it requires that kind of rigor and discipline to make sure that we’re keeping our pipeline in order. That we are respecting our resourcing constraints and really delivering the right things and getting beyond that red, green, and yellow.
https://www.youtube.com/watch?v=S65zMAh1fQ8