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Beyond project management: the world of ServiceNow SPM

Import · Jul 22, 2024 · video

Projects are at the core of it. And it's what we think about because we stand up organizations around that, there's PMOs. PMI has really good processes that help guide us with project management, but there's a lot of things that happen around project management that we also have to have that same PMI-level discipline around. And so how we do our strategic planning, it matters. If you don't set your goals correctly and realistically, it's going to be-no project can help you meet bad goals. So strategic planning matters. How you manage your pipeline- we call that "demand" in ServiceNow. But really, most people would recognize it as, "We have a backlog or a pipeline of work that is backed up." And the ability to compare those things as apples to apples and to be able to prioritize and rank that work and understand when to take that work on when the staff is available, when the funding is available, that's a big deal. There's a lot that goes on before we even get to project to make sure that we have the resources, to make sure that the business case is solid, to make sure that we are managing things like risks and benefits.

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