logo

NJP

Navigating SPM: tailoring ServiceNow to your needs

Import · Jul 22, 2024 · video

When we approach this, we really like to look at the ServiceNow platform and say, The platform has these features that we can leverage, and people have capabilities.” And sometimes we’ll get in with some of our clients and their capabilities will be really high, but they’re in spreadsheet nightmare scape. And so we get them those features and it really helps their capabilities accelerate. In other places, we find that they’ve tried several tools with all the features you can imagine. But the capabilities haven’t been elevated, so we try to really spend the time up front with our clients to understand what does it look like for your organization to really adopt these features and these capabilities together and mature them at a rate that the organization can actually accomplish. Because a lot of times, we’re in the space of PMOs, of C-level folks. These folks don’t have a lot of time to spend to develop new capabilities or to learn new features. And so really understanding “How quickly can you change?” “What are the key gaps in the features and the capabilities?” And that allows us to really weave together and build an approach and a roadmap for our clients that says, “Let’s start with what you can actually bite off and chew and build from there.”

View original source

https://www.youtube.com/watch?v=JCKE0Ioo8Dw