Uniting organizational roles: ServiceNow SPM efficacy
If I want to start at the platform level and say, “Hey, we’ve got this great tool that can really help us get our data to the point that it’s a strategic asset and has that vision,” they can start within IT and work towards their PMO. Obviously, project management is a big part of this. It isn’t just project management, but working with your PMO directors and SVPs that are doing capital planning and investment controls are people that the platform owners could look to start the conversations with. We really find that the conversations change when we start talking with financial officers, whether that’s your business-unit-level financial officer or at the C level. I’m starting to see the money spent, the staff invested, and the results out the back end are things that we find that the financial officers really start to care about. So make friends with them. Take them out to lunch. And some of the other roles that we talk about—I mentioned that bridge before: You have IT over here with all the technology, and they handle issues and you have the business over here with their problems. And I’ve talked about the financial officers in the C suite over here on the business side. But to help build that bridge, you also have folks that are in that strategic space. So whether you have BRMs in your organization, or if you have strategic planners— sometimes business analysts will help bridge that— but you definitely need to start thinking about who can talk both of those languages and start pulling them in. So it is really a wide and diverse range of roles that goes the whole way from the C suite down into the PMO and— well, not down into, but into the PMO—and out to our platform owners. And so we all play our role here. But there is a wide diversity of roles. And when we talk about this, we find that SPM gets that traction to really build the discipline and practice when you do get those CIOs, CFOs, COOs involved, because when they see what they can get and the decisions they can start to make, that’s when you get the funding to invest in this. That’s when you get the funding for the extra staff to help the PMO run this. The PMO is always going to be saying, “We need more staff.” But now, if the COO says, “The PMO needs more staff,” your chances are a little better.
https://www.youtube.com/watch?v=tOhnN90Kjfw