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NJP

Transforming data into strategic assets with ServiceNow

Import · Jul 22, 2024 · video

I’d really like platform owners to understand that the ServiceNow platform is your ERP for management information. If people say they want data-driven decision-making, ServiceNow across the whole platform can get your workflows, your HR, your IT, some of your biggest staffing and process expenses. You can now start to get that data in one place, and it can really answer the question, “Do we view our data as a strategic asset?” And ServiceNow is there ringing the bell, “We can help you with that!” And if they start to shift the focus away from a ticketing system or a ticketing mentality to the strategic asset that we have in data. And this is really where we go for our data-driven decision-making with performance analytics across all of the planks of the platform, with these new workspaces that ServiceNow is investing in. It is really the place to go to ask the questions about “How are we operating? What are we going to look like in the future?” And if platform owners can start to get those talking points and make that business case, they’re going to find they’re in different meetings than with the service desk director or the engineering director and things like that.

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