Service Bridge connects 
multiple ServiceNow instances to provide seamless support 
and service experiences across the ecosystem of providers, partners, and consumers on the ServiceNow platform With service Bridge, companies can seamlessly interact and collaborate with their providers. A telecom company offering managed services to a large enterprise can use service bridge to ensure smooth and efficient service delivery. Using Service Bridge, a 
storage provider can partner with a service provider to enhance service quality and delivery. Service bridge helps companies integrate and streamline internal services such as customer support and IT systems. Let's look at some key service bridge features for providers. With the Remote catalog feature, providers can make request items easily accessible to consumers while keeping development on their end. With the Remote Choice 
feature, consumers can select real time data from the providers instance. Providers can use the 
personas and authorized users feature to categorize remote catalog items by user personas, so that only authorized users can access their catalog of services. Now let's see how consumers can benefit from Service Bridge. After onboarding through Service Bridge, customers receive up to date 
information about issues that affect them and their resolution status. Consumers can use the remote task feature to integrate tasks like incidents, cases, and service requests bi-directionally with their providers without 
any custom integrations. Fields across consumer and provider systems may not always match while remote task data is being exchanged. In such cases, consumers or providers can use the 
virtual fields and Transforms feature to match, convert and adapt data effectively to streamline the exchange. Sometimes additional information 
needs to be exchanged between provider and consumer instances. While service bridge tasks are being performed. In these scenarios, providers and consumers can add, update or remove information exchange using the scratchpad feature with service bridge providers, 
partners, and consumers can collaborate and process requests while working on their own ServiceNow instances. To learn more, see our product documentation or knowledge base, or ask a question in the ServiceNow community.