The ServiceNow Common Service Data Model (CSDM) unlocks the full power of the ServiceNow platform by giving business and service context to all of your IT assets. It’s a standardized framework that all ServiceNow products use to connect IT assets to services, users, and costs. It aligns assets with business strategy, facilitates accurate reporting across the Platform, and lets ServiceNow products work seamlessly together across service and asset lifecycles.

The Impact Jumpstart Your CSDM: Foundation Accelerator gives you the key knowledge and insight you need to get started on your CSDM journey. It provides a high-level overview of the CDSM and the key best practices and tools available to ensure a healthy CSDM implementation. This accelerator addresses the initial Foundation phase of CSDM implementation, but does not cover other CSDM areas.

Who should consider using this Accelerator?

This Accelerator is designed for ServiceNow customers who are just starting out with the CSDM or use of the Now Platform altogether. The Accelerator is recommended for:

• Any customer who is planning to start implementing the CSDM or is interested in learning more about the criticality and benefits of CSDM alignment on the Now Platform.
• Guided impact customers who have corrupted, unreliable, or missing CSDM Foundation data.

Why choose this Accelerator?

This Accelerator gives you critical information you need to know to start successfully implementing the CSDM, primarily focusing on Foundation data. You get:

• An overview of the CSDM and its components, including how it is used by multiple ServiceNow applications across the Platform.
• Expert guidance, including how to interpret assessment findings for your Foundation data
• Pointers to key resources and guides that will help you get started using the CSDM.

How does the Accelerator work?

The Accelerator includes the following:

• Initial coaching session. This is a 90-minute session where ServiceNow experts will give you an overview of the capabilities and importance of the CSDM for the overall Now Platform, with a particular focus on the initial Foundation stage. We will also provide an assessment of Foundation data via Instance Scan. Finally, we will give you a demo of the CSDM Data Foundations Dashboard and how it can be used along your entire CSDM journey. You will get pointers to key resources and guides that will help you with a successful CSDM alignment.
• Optional coaching session. You can request an additional 60-minute follow-on session to ask any additional questions you have about CSDM Foundation data. Note that you can also access the technical consultant who delivered the Accelerator for 30 days.

Get started today

The CSDM provides a comprehensive framework that gives business and service context to your IT infrastructure and let ServiceNow products work seamlessly together to manage the entire service and asset lifecycle. The Impact Jumpstart Your CSDM: Foundation Acceleratoris the perfect way to get started on your CSDM journey, giving you key insights into the CSDM Foundation stage, along with best practices designed to ensure a successful implementation.