Navigating the challenges of AI in ServiceNow
I think it’s going to be the same kind of disadvantages that we saw when things like Access databases and Excel spreadsheets became accessible to everybody. When things are accessible to everybody, you have to be careful about governance. You have to think about “How do I make sure that my data is accessible to the right people, that we’re not violating any things in terms of security” and protecting your business. So I think that you have to be careful about those types of things. And then, also, just app sprawl, making sure that you know what’s happening where in the business and that you’re not just generating 5 million one-offs and that you still have that single pane-of-glass view to your business, I think, are huge. Also, it’s easy to build the wrong workflow. It’s easy for somebody that may just have a myopic view and you’re building it and putting that out into the world, well, you have to make sure that you’re being super collaborative and that you understand exactly all of the things that you need to build in.
https://www.youtube.com/watch?v=RamfyJFYm24