Whether or not CSDM is your area of interest, I highly recommend installing InSN on your ServiceNow platform. It's a versatile process visualization tool with a variety of exciting applications. You'll have the opportunity to delve into numerous use cases; CSDM is just one among many!

Please let me know if you have ideas for other use cases.

Please check out this video for more details:

https://youtu.be/X2Rom%5Fww7hc