uh by way of introductions my name is Kevin Adler and I work out of the Vienna or the Tyson's corter office of service now and I focus on federal customers and I'm in the industry workflows vertical to my left my name's Andy Shear I support the federal government I support the um the Army and the fourth estate for Asset Management super excited to be here yeah hey good morning everyone my name is Eric Fairington um I'm senior director of product for asset here at service now so I have ownership over um our base asset products Hardware asset management and Enterprise asset which we'll be talking about today and before we forget we want to remind everybody in the room tomorrow is a special day here at National Harbor for fed Forum those who have an interest in uh actually putting your hands on the keyboard and participating in a workshop we've got workshops that you can attend tomorrow on Enterprise Asset Management on Sam and Ham on pm on application portfolio Management on uh field service management it's a way to get more uh experience with the software and you're all invited to participate in that more information if you need it is at the registration desk as we move forward we're going to talk about uh what's available in service now today we might talk about future looking statements so Safe Harbor is something that we always include in present forward-looking statements and I told you who I am and now I want to understand who you are who does who here by way of Applause represents the federal civilian Market all right good Applause and what about the Department of Defense who's focused on the do side of the house smaller subset that's good and what about the other folks any state and local folks here okay well there there's a few State Locus so welcome the nice thing is this solution Works beautifully in any environment especially those environments that are running service now anybody running service now or experienced all hands should go up that's good know uh this is another module that's actually available in your instance and the beauty here is that it focuses on those folks in the audience who are planning managing forecasting reporting all these physical assets any of you in the audience are managing physical assets for your organization and today are you doing that with an analog approach paper pen Excel fax machines so we talked about the role that were focused on the Persona uh those who are planning and budgeting and forecasting reporting on Enterprise assets and a few hands went up and we talked about how are you doing it today are you doing it in a software package are you using tools are you using one tool to do it or multiple tools show of hands for one tool multiple tools okay all of the above okay so the beauty of this uh solution is it's another holistic approach to solving workflow problems for or organizations of any size of any Focus to manage these Enterprise assets and that's really why service now is so heavily focused on solving these complex problems for organizations of all sizes and statures uh Andy's going to walk through the the marketplace hi everyone Andy Shear I support as I said I support the federal government for Asset Management um and today the three of us are super excited to be able to talk to you about Enterprise asset management and we're doing sort of this three-headed monster because oftentimes it's better that you don't hear my voice drone on constantly or Kevin's or Eric so we're going to be going in and out and and at the end of this we're going to open it up for questions because uh really we want to make sure that we we answer as many questions as we can all three of us are available after so if if we don't get to you or if you have a question or if we go too long just come grab us we're happy to happy to chat okay so whenever we do these on to many conversations I always like to start sort of highlight level macro and then we kind of all filter down to a more you know use case perspective right and I will tell you in my 25 years of doing this I have never had a slide that had the number 88 trillion dollar on it I'll never have a slide again that has the number 88 trillion doll on it but $88 trillion is the amount of Enterprise assets that exist globally um across different organizations whether it's business Federal uh governments Etc 88 trillion now that number was brought to us by um um McKenzie right McKenzie Consulting we've probably heard of McKenzie and what they said was again 88 trillion of of Enterprise assets exist on the books across the globe now just to put that into perspective right um the US Global GDP last year was 27 trillion did I say billion 88 trillion 27 trillion was the global GDP last year and the world the global GDP excuse me was 100 trillion the US GDP was about 27 trillion so you're talking this is 3x the the the US GDP and almost 90% of the global GDP I say all those things because it just shows this is a real illustration of the intense um problem that exists and the immense effort that exists when trying to manage these assets right so I think it's probably good to define those assets we Define these assets as any physical tangible asset within your organization that really makes out the foundation of your organization so this could be anything literally from desks and chairs to forklifts to a uh a u HVAC systems to you you name it it's an Enterprise asset right in fact I think the best way to to Define it is Define what it's not right so we take everything that's a physical tangible asset except it assets so things like desktops laptops servers switches mobile phones um iPads those things right they're specifically it asset management and we bifurcate them out everything else everything else is e so the amount of capital um Capital expense um and capital planning that exists for E gigantic right the dollar amounts are gigantic uh one last thing that I want to say to dovil and what Kevin said was that report also said that of the folks doing e 60% so the majority are not using a purpose-built eam system and the vast majority of those folks are actually using spreadsheets right so if you're out there using a spreadsheet to track all your assets You Are Not Alone literally trillions and trillions and trillions of dollars are are being tracked of assets are being tracked by spreadsheets okay let's go to the next slide so we just talked about the dollar amount right dollars are important we capital investment super important make making sure that we procure it properly making sure of all the different things that go along with capital investment from depreciation to procurement all those things incredibly important but there's another side of asset management that's equally as important and that is making sure that the assets once you have them in your possession once you have them in your system right that they're available that they're in working order that they're documented and that they're fixed if they need to be right so you have a you procuring is important important budget is important Vision into what you're spending is important but equally as important is making sure that the assets are available for those that need them and they're in the hands of those that need them because if they're not what's the point of buying all of them right so it's a two-pronged approach one is the vision one is the dollars and the next is the life cycle management of the asset and that's you know of Paramount importance so that we make sure it gets in the hands of the people that need it right okay next slide please so when Eric and Andy and I talk to customers oftentimes we see an initial approach into digitizing workflows with organizations on the far left of the slide you'll notice there's an omni Channel portal that could be the intake for all requests or work requests and that is something that service now and a lot of our other partners offer today and that's a good investment could be a web page it could be an application could be a telephone number could be an email address from a service now perspective this is what we're seeing out there in the marketplace but on the right side of the screen that's also what we're seeing is that messy middle that bowl of spaghetti that's just crazy to work in and to be able to visualize that in your organization we call it the messy middle figuring out where that asset is how it's going to be delivered on point on time and on on schedule and set up and deployed properly that's where we see a lot of opportunity to help customers uh with this the result of current state is a horrible experience not only for those stakeholders or customers you're serving serving but also for you the worker be doing the work day in and day out managing these Enterprise assets so that's a horrible experience probably resulting in days and weeks to get answers what we are bringing to Market is the ability to intelligently orchestrate that entire process beginning to end acquisition to disposition Soup To Nuts giving you that portal if you need that to intake those requests but also the ability to track all the workflow harmoniously on a task workflow bar so that you know what um legal's doing you know what uh facilities is doing and you know who's on point for delivering and installing that in the real estate division and that's a differentiator in the market that service now brings to all of our customers today and that as a result does a lot of things it uh allows customers to improve the self-service capabilities it allows customers to have Vision into the workflow and the status of work or the status that work might need help fixing so you can everything is percolating beautifully you don't have to focus on that if there's areas of this workflow task management that are having trouble meeting objectives service level agree agreements Etc uh you have access into that with our performance analytics capabilities in the platform and then finally if there's a need to communicate out to a bunch of stakeholders who were using a part that was just recalled let's say it was a truck and that truck has a has a fuel injector that's gone to be recalled you know exactly who is responsible for not only recalling those trucks but who's actually got those trucks out in the field and you can proactively send outbound alerts off from one screen or one system of action that we call service now the result of this is good news it's happy days for everyone using the system the worker bees who are managing the assets and also for those stakeholders who you're supporting out in the field and around the globe as well yeah so Kevin just talked about is super important right this idea of orchestrating workflows uh through the through the system through uh the service now e solution right and I can't stress enough the necessity and the value with e because of just the sheer volume of of assets that we're trying to manage the importance of having an active life cycle management system right again Vision into what you own really important but where the secret Sol lies and where the value comes and where you have start to have um change your everyday uh day-to-day tasks is when you can have the system help you with this life cycle management so what you see on the screen here this is an illustration of that life cycle management right this idea of acquire on the left hand side to retire we love things that rhyme right so acquire to retire purchase procurement to end of life and within each of those sections within each of those um those those C categories we have what Kevin was just talking about which is we orchestrate workflows right so in my brain it's good for me for do examples is How I Learned so let's use an example quickly of a Enterprise asset manager who supports uh lmrs land mobile radios and part of that is he owns he carries uh uh he he provides backup batteries if necessary and then we have an end user and she has sent us in a ticket saying Hey My My battery no longer holds charge I need a new battery okay so it's a very simple re simple interaction well that simple interaction will kick off three four five different orchestrated workflows that we'll talk about remember what Kevin showed that sort of messy middle that cloud of dysfunction of everybody talking and emails calling and we get rid of all of that so very quickly because I I don't want to run out of time but let's just pick one of the one of the workflows that that uh that happens in my example so let's say we we get that that that reest and we send out the battery well the first workflow that has to happen is it has to go to our deployment group right they got to pick pack and ship it they got to send it out we have to track which device which actual unit physical unit was sent to our end user right but when we did that what we realized is that the number in inventory fell below a predetermined amount that we found acceptable so now what do we have to do we have to make sure that we're getting more inventory into our warehouse again all of this is done in orchestrated kicked off with an automated workflow so the system right not the Enterprise Manager the system says hey we're below a number that I don't want to be below so I'm going to go out in the world and see if any warehouses that I'm connected to have any of these devices and if they don't then I'm going to order directly from the vendor and bring them in they're going to show up they're going to be scanned in and again the asset manager didn't have to do anything everything was pre- orchestrated and was automated automated workflows and oh by the way there lith batteries in these batteries right so we have to make sure that we get them back from the end user right because they have to be disposed of properly based on environmental regulations so a third workflow is kicked off and saying hey we need that battery back we can prove that we have it back we can prove that we disposed of it properly and and we have we have auditable um documentation from the beginning to the end so again kind of a long-winded example but the idea is lots of orchestration a lot of workflow happening all at the same time creates a tremendous amount of efficiency for the asset manager imagine if you're doing that all with spreadsheets right three four five things what happens is things just fall through the cracks or you don't have it at the speed and that and the efficiency that you can do with this so again Vision into what you have is important but having a system doing a lot of the heavy lifting for you for the life cycle management incredibly important it turns service now into a dynamic actionable system all right so we're going to take a pivot here and we're have a bonus round who remembers mad livs growing up or even today okay we're gonna play E Mad Libs because it's going to be fun and audience participation is key so we have a we have a an Enterprise asset manager her name is miam and we're going to walk through an example similar to what Andy did but with your information from the Mad Libs game so Mariam uh she works at an agency name so I need an agency and NRC I like that that's complicated I like that all right all right so Maran works at the uh nuclear Regulatory Commission correct excellent and she we need an ad adjective for Mariam and she's far too stressed stressed how stressed can we agree to stress okay good overworked overworked that's good and uh she's managing all what types of assets at the NRC is she responsible for I it we've got that covered we''ve got that covered uranium that well that's a source that she needs to procure but what other types of assets what about maybe a forklift sure to move the uranium to move the uranium okay that'll work for us and then where does she work so obviously we're all getting back into the office where does she work what's her office location Rockville Rockville okay she'll work over there in Montgomery County and then what region of the USA is Mariam responsible for do you want to make it easy and make it the South the east East the North or the west or do you want to give her the whole us that's that's to make it really complicated for her so we're going to give her the entire USA so now we're going to walk through miam's life cycle or a day in her job at the NRC managing uh uranium uh for no uranium forklift forklifts forklifts to move the uranium so you can see on the top left her obligations are to create um whoa this slide is shrinking uh can we move the slide back the way it was so we need the ability for her to create and maintain these plans of these forklifts to move the uranium while it's uh focused in front of the the individuals so she obviously needs to acquire the uranium she needs to manage its location she needs to be able to fulfill the requests for those stakeholders that she supports to deliver that product where and when that she needs it and when she needs it delivered to a user in because she's managing the whole country let's say pipy a pipsy uh end user needs uranium from NRC that will automatically fire off workflows to Jason Jason is a technician who receives an order that uh a work order that a a bunch of uranium is going to be delivered and he's responsible for making sure that it's obviously arrives safely it arrives installed in the lab where it needs to be installed and that all of the the business people the stakeholders working with that tool set are familiar with it the risk associated and Jason's obligation is as a field technician is to do that safely on schedule and on time and to do it correctly the first time so while he's doing that he notices that one of the wheels on the forklift is wobbly and that is not a good thing to have when you're moving uranium or any other physical asset from point A to point B so because he has the tools from service now on his uh on his mobile device he's able to address that wobbly wheel on the forklift and correct it immediately and therefore when they deliver the uranium and he's using a forklift to do that it automatically arrives beautifully safely installed where it's supposed to be and because of all of this is on a system of action called service now uh Miriam receives updates that that wheel was taken out of inventory that that wheel was replaced on the forklift and that helped deliver the uranium correctly to the location in pipsy on time and on on schedule she's able to perform any work in the background to replace the wheels that they have for these forklifts she's able to uh return that broken wheel or that broken asset out of inventory and again order a replacement for the next time they need it and as a result she's focused on the process she's focused on managing the uranium she's focused on holistically all of the work that she needs to do from her vantage point in Rockville to deliver the uranium in pipy with other stakeholders ERS like Jason and as a result of service now she's now in a happy state so that's the value of of service now in in Miriam's life and also in the lives of those that are working with these uh tool sets like uranium or Jason who's working with forklifts to move the the pallets around on the back end so obviously we have a saying at service now we make the workflow better for people one of the ways in which service now does that is with generative AI which many of you are familiar with if you're using out in the field of using um uh chat GPT for instance we have Incorporated this capability securely in service now platform for organizations like the nuclear Regulatory Commission and like miam to take advantage of out of the box and the key there is that it improves the ability for humans to do more valued work so from a self-service perspective generative AI or we call it now assist allows uh employees and customers to quickly help themselves using a search gazeteer these customers or employees can actually just type in what they're looking for and generative AI just like when you're having a conversation with uh chat GPT a back and forth conversation imagine that conversation from a Mariam perspective managing assets at the nuclear Regulatory Commission from her office in Rockville or from Jason who's in pypy installing the uranium the value of making decisions quicker and more concise and more immediate for humans is what generative AI brings to service now uh agents can uh summarize case notes uh technicians can summarize incidents and then finally the managers of these Technologies and these inventories can focus on content summarization versus uh all of the information that might be locked up in a knowledge article that to be honest we might not have time to read a 15-page knowledge article so that's the value of now assist built in with with with service now for Enterprise asset management and because it's also so critical for Jason in that scenario when he delivers the uranium to know exactly where miam wants it installed in the warehouse in pypy mapping indoor mapping is a new feature in the Washington release that just came out uh that is we're very excited about and indoor mapping allows you to visualize the x and y coordinate of where Mariam wants that uranium delivered in the warehouse so there no question when Jason delivers it in the warehouse so uh it's going to be able to uh Elevate the decision-making capability of the asset manager of the technician installing by allowing you to visualize where assets are managed in the warehouse in the office around the globe or wherever it's important to you think think about from a mapping perspective you know just a defibrillator right that's on every on every uh wall throughout a an office building right well those have to be managed and sometimes we don't know where they are we here we can Pino pinpoint accuracy through the mapping system we can see exactly where they are and we can manage those again it's these little things you don't even think of but it it it it's important for every single Enterprise assets been exists yeah thanks guys and it's you touch on a couple important pieces right it's it's Readiness it's availability it's accuracy of information um not just Readiness that I have Parts in the sh for when things go wrong but can I locate where that issue is occurring can I do I show up and say hey here's where we think the asset is and now I need to go hunt for it time that we're losing in restoring our services is really critical key for us and when we talk about asset Solutions eam and and the goal here this is about driving accuracy within your asset Estates so that we can have that proactive end end as a life cycle so that when I dispatch somebody to go do the next thing to go fix a repair to go loan a device out to somebody to go retire or or do a disposal with one of our vendors that the information that we have at our hands is managed within that system based on the work they're doing we not asking people to go do the work and then come back and become experts and how to how to update a database and click click click click click click complete the work focus on your environment focus on serving your department your customer your mission and the assets come along for the ride with the automation with the prescriptive nature of what we're completing so it allows individuals whether they're in operational roles tactical roles strategic roles to depend and rely on the asset information because they know it's insured by a support system of accuracy from Automation and from that it allows us really to raise the raise the value of what we can achieve when we just talk about simple statements of can we maximize the value from our assets what does that really mean means based on what do I own is it being used it's not being used am I carrying too much Surplus can I reduce that well I can reduce that if I know that when I'm out or when I run low the next stuff's going to be here so I can build dependencies on that accuracy and I can improve my processes along the way by doing less work through the life cycle and and the piece that we want to call out here is this operates on the service now platform so when we improve that asset accuracy it's improving our operations management our service management it's improving uh the HR functions if we're talking about onboarding uh new equipment and we're co- terming contracts through our procurement and our financial teams but it allows us to really then open up when we're focusing on work all the different magnitudes of how we can streamline work and I'm going to come back to accuracy of asset information we want to ensure that we want to put both arms around that make sure we protect it because whether we're coming to the object or leaving it and and whether it's a break fix swap whether it's temporarily deploying something whether it's Gathering it back when the work is done the record is is accurate and also related in uh objects around it are informed okay so if I have that defibrillator and I'm going to go through an annual certification check the pads because they do deteriorate and we want to make sure does it sustained charge do we have active pads in there we can go through run an audit through our building locate where each of them are and tactically walk through that exchange make sure that we have enough replace parts to complete our audit in case we run into it and then we have a return process for anything unused okay so ultimately the challenges we're trying to solve are based on visibility and you hear the common expression do we know what we have or what are we doing with it we want to solve that visibility problem want to make sure that we have a sustainable system where all the information's in all the processes are being worked in concert when appropriate these are highly fluid environments and when you see the early slides of what is an asset as the product owner my answer is yes okay if this is tangible good that we say we need enough focus on these objects either serialized and I can identify one from the other or bulk based where I need to know I'm acquiring bulk and where are these being distributed to I need clear line of sight for that full life cycle history all activity all work that it's been performed for all the way through its end of life okay we have compliance we have governance we have that closed knit system to be able to give us the accuracy that our organization desires and when we achieve that the asset teams now become an information hub for the business so do we want to get better at at you know overlapping contracts we can extract the data to be able to look at COD term and then move forward do we have similar products doing similar functions we start looking at the to overall total cost of ownership and see does one run at a higher margin because it needs to be repaired more often or it needs to be serviced more often we can then optimize and say this is the type of forklift that we're going to go forward with in our in our organization okay so it really is about aligning to helping the dayto day to protect that accuracy enable the Readiness for our our our operational teams and then surfacing up the goodness of that data to make our organization better as a whole so before we open up for questions we've got two real life stories to share with you and this will hopefully drive home the impact of the uh the value of service now so on the far left of the screen I will talk about what AR the US Army is doing to maintain their facilities worldwide for their soldiers for their family members uh if you visit a an army base or a Garrison for anyone who's on an army base the Army has taken the initiative and opened up a service now based workflow tool that allows actually let me talk about the challenge first the Army was in an analog state of mind they they had paper they had phone calls they had faxes they had sticky notes that they would collect from soldiers and family members who had issues with their home issues could be as minimal as the kitchen sink is leaking to as major as there's black mold in the basement and I've got to get rid of it before my family comes comes to live in this house they had a horrible horrible uh environment they had a low morale this was uh on the front of the New York Times on the front of the Washington Post they had a big problem to manage these assets and to service their customers their soldiers their family members so they turn to service now and one of our partners show up a solution that allow them to collect that intake that I showed on that earlier slide collect all the requests for any family member or Soldier around the world or around the globe living on Army housing or an army facility and that device uh only required an active internet connection and a URL so most people are familiar with using web websites on phones tablets laptops Etc within a matter of 12 weeks the Army stood up a a portal that collected the requests and then they could start addressing those requests they were able to then uh organize and collectively distribute and manage track and Report out the success that they were able to minimize and close those cases or requests to clean up the black mold to stop the plumbing leaks Etc and so now the Army is looking to the second phase of army maintenance which is to manage not only the customers but the assets that support those customers so all of the new faucets all and various faucets because you've got a lot of different types of houses around the globe all of the air conditioning systems any physical asset that connects to any building on on an army Garrison is an asset that they need to manage and that is the next evolution of starting small your most painful challenge getting that successfully launched with service now moving forward and then evolving to solve more challenging problems with service now so that's a great use case took them 12 weeks to deploy the first portal the first uh portion of this multiaged multi-legged uh problem and now Andy's going to talk about another uh challenge we helped solve with another Army customer yeah another Army customer and this one I'm going to go quickly so that we have some time for questions but basically this this organization is responsible for getting out equipment clothing Etc uh to Army soldiers across the globe and their challenges were that they just had really old technology you know I I always want to point this out that these folks that are working in these it's not their issue that why it's inefficient it's because they are working with literally 20-year-old technology and they're trying to make it work as best they can and so what was happening is it was a very poor system when a new Soldier would come in to order uh clothing or equipment um it was it the the ordering system on the front end was quite bad and then the inventory systems were not very good so in other words I think there are 61 um warehouses none of them talked to each other so one didn't know how much uh equipment one had and the other didn't know how much the other one had and what do that mean that means one might be out of it and so they go and buy more when three warehouses have a ton of the exact same asset that could have been brought in to optimize product purchase again it was not the fault of the human beings doing it they just don't have visibility and insight into what's going on in their environment and so with service now they're getting all of that we've created an Amazon like ordering system on the front end we have some really neat things that we're doing from an inventory management making sure everything sees everything and what that's now doing is it's creating the the analytics to allow them to say hey this is when we need to buy this particular asset when it's getting under this level because we know how long it's going to take and it just becomes way more efficient so again with that I'm going to stop and do we I want to make sure that are there any questions that we can ask yes yeah man lots and lots of stuffs they called system how are you guys integrating with their under and yeah it's great question sure and and and you know how do they interact with d for instance and how right they different processes across the so service now right the one thing about service now from a platform perspective is we are data diagnostic to anything so gr arm can we if if we're allowed to bring in that data we want to bring in as much data as possible if we can bring in that data and we have access to that data we can we can um populate the CMD and we can do actionable items based on that data so for us at the worst case scenario we can do a CSV down a CSV download and then uh back upload into our system we can do that if there's a if there's a bidirectional conversation we can do that too so your point is a really good one there's lots of different ways we're integrating multiple uh data sets into that system to allow it to be more efficient and uh the the technical side of that is service now totally agnostic to the third part um we have open apis where we can go grab things and if we can't we can build a customized one or we can just do an oldfashioned download and upload yes so my question is about how do you expect your sucess there whatever project theyou personal experience with Human Service as kind of has TOS some resp which is then ini sucess some of Tod so you know they have their party to information Point serviceable even application coach the I have SAR CH that we had some initial success toess reest then you need yeah I think that the easiest way to address that is is referring back to service now as a platform our products are designed and purpose built to interact with one another so if we're talking about Mass moves or refreshes or large scale projects capital projects as well um being able to have the individual executions of those so I can plan the moves for each individual site I can validate the assets but I can surface that up to something like our project view where I can make sure are they coming on track is anyone falling behind do I need to divert more resources so that's a way to bring the two together um asset for the execution but then visibility to a higher level for planning through SP yeah yeah it's it's very smart to be using them in concert right and that's the whole idea of these Better Together stories within service now yes sure yeah so um Enterprise asset management at this time is is licensed by operator so it's uh any individual that's interacting with those assets throughout the life cycle so not customers that are consuming it that were placed at it but anyone that is responsible for the receipt the inventory the the deployment the servicing um the end of life so all those users um that's how we license it out so so and as you can tell which is different from Sam and ham right which are more uh subscription unit based yes yes sir build you talk about where locations of assets uh how does service now get to know the like the floor plan of your facility yeah so within the indoor mapping you have the ability to bring your floor mapping in through various uh interfaces so different inputs uh you will then based on whether it's an AutoCAD file or just a flat image file with AutoCAD you can have locations designated in there office spaces storage rooms are things already in that rich data that you're bringing in if you're doing it from a picture you have the ability to map those we give you that ability as well but then it's all of that location data that's managed through the workflows of the assets which really move the beacons around of where that asset's located all right and something that would work on a air selfhosted system correct on Prem yes y yep y yes ma'am you're going so with Sam with software you're GNA you're going to want the alignment with the discovery from itom to be able to show you where software is installed okay with Hardware Asset Management you don't need it ahead of time and I would come in and say I would put Hardware Asset Management in front to be able to Leverage things like we offer normalization on modeling information so as you're loading data in you're getting single standardized values and and putting that on the front end before you turn on all that Discovery and have the data come in and then have to clean it up after the fact it's it's just kind of sequencing on those um not required for itam in front of ham or Sam it improves Sam um but you could sequence it how wherever your priorities Li but but that but that sequence of itom Sam and ham is a very good one so that was that that was um a good plan and then e can come after because Sam and ham are so purpose built for the IT world and as as Eric said it's going to normalize so itom goes out and discovers a bunch of things Sam and ham are going to go into the cmdb and normalize it and make it much more user friendly and so those are all sign of interconnected and then e is a little bit different because it's more Mission based and your and the rest of your organization and the rest of the assets that exist I will say we we will stay um for for those who have questions but we we want to make sure we're ending the session for those of you that want to get on to next piece but thank you very much for your time your attendance and yeah and we're we're here ask questions thank you