[Music] welcome to impact in this video we're going to explore Health assessment a health assessment is a fixed Scope Services engagement that ensures your service now instance operates efficiently keeping your business automated and effective our experts conduct a technical analysis in five key areas to enhance the platform's health first we have manageability where the data management of your service now environment is examined to streamline administrative tasks second performance where your instance is tested for Speed and responsiveness aiming to improve your user experience third security which is important especially when you're handling personal data this is why you answer critical security questions to ensure you have the right plugins security properties and access control rules in place fourth upgradability to receive the latest service now Innovations and enhancements it's important that you upgrade regularly a health assessment identifies upgrade related issues like modified platform capabilities or if you're using deprecated API and tells you when you can upgrade and finally we have user experience customizations and po configurations can make the system frustrating to use this can range from Big forms and navigation bars without useful information to poorly designed processes you can also use the health assessment dashboard for a list of best practice f violations across the instance see how you've trended over time and more information about your instance's health you're not limited to a single assessment and you can request a health assessment multiple times for example regularly such as monthly or quarterly when instance performance declines before or after an upgrade or when you're preparing for code release a health assessment helps reduce costs accelerate time to Value increase user adoption and maintain an efficient service now platform so why wait request a health assessment today if you have any questions on the impact portal please contact your squad