Leveraging ServiceNow CMDB for IT decision-making
with a good cmdb which is data you can then use that in a different tool sets you know in the SE down platform to begin to extrapolate and say what information do I need to know well how many systems do I have that make a critical business system how many servers right you know is are they mid-tier servers are they you know database servers are they on-prem or offprem all of these things again with the right data you can pull that and turn it into information and then what you able to do is you can act on the information acting on data is actually very difficult we have to turn that into something we can actually use so a list of addresses in your city doesn't give you a whole lot other than a list of addresses a list of Assets in the cmdb well that just tells that you have a lot of stuff in your cmdb but what it doesn't do is it does not give you the information now you couple a good cmdb with a good platform that can consume that cmdb information well guess what that cmdb data gives you that information and then you can start making decisions what are my critical risks probabilities how do I manage them and so on
https://www.youtube.com/watch?v=7PtwaYv9XRA