IT knowledge across domains with ServiceNow CSDM
The CSDM is, it was called the common services data model. And what it does is it provides taxonomy and ontology, right? Those are your five-dollar words for today. So the taxonomy is essentially just a definition of when I say “technical service,” what do I mean by that? When I say “platform,” what is a platform? Is it a hardware platform? Is it a software platform? What are the sub platforms? Is it part of that? What is a business service? What is a consumer? What is a provider? What is a platform owner? All of those things need taxonomy. We need to define those so we have a common data model so that, across the organization– from IT to cyber security, to the business units— that we fully understand when we say, “This is a defined business service,” that we're always in the same definition, right? And that way, what that does is that allows us then to basically put those into the correct domains. Currently today, there's five domains within the CSDM, and those domains allow us to categorize and then manage the information that sits within the CMDB. If you think about it, it's a data dictionary, it's a framework, and it's really critical, and it's crucial to how we categorize and identify information. It's basically information about information, or data about data.
https://www.youtube.com/watch?v=34bK5KZYu2E