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How ServicewNow CMDB converts data into insight

Import · Jul 11, 2024 · video

Data is—think about it like this: Is from a—if you take a look at any metropolitan area, it's just a list of addresses when you get right down to it, right? How do you map that out? Okay. It is zip code, street number, apartment or building number. That's just a list of information. You can put it in a spreadsheet. And you can tell a lot of things from that. How many houses do we have? How many people do we have in those houses? Things of that nature. But it doesn't tell you anything. It doesn't give you information about, okay, what are the kinds of people that live there? What are the different kinds of communities? Are the houses big or small? Are they single-family units? Are they multiple-family units? And if you take a look at that and you apply that same concept to an IT landscape, essentially, you can have a list of IP addresses. You can have a list of, we've got 9,000 servers. We've got 2,200 endpoints, laptops, desktops, so on. That's just a list of data. What the CMDB does is it contains that information. And that's a lot of data, but it doesn't tell you anything about, okay, how many patches do I need to have? What's been out of service? Where am I at in their life cycles? Where my vulnerabilities are. Where my threats are.

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