[Music] we have enhance chat summarization in the Q2 store release of analysis for CSM currently when a chat is transferred from a VA conversation to a live agent a new summary is generated but when the first agent engages in subsequent dialogue then performs a warm transfer to another agent a new summary is not generated in the May release we are generating chat summaries for transfer between agents let's take a look here's a conversation between Julie and our agent John I recently upgraded my router and performance is terrible sorry to hear that what device do you have I have a Gateway GS300 let me check for any patches there's a patch 90210 did you apply that yes I applied that patch a few hours ago at this point I would like to request a replacement device okay makes sense let me check your service contract I will need to transfer you to my manager for approval now let's transfer the chat to the second agent Simon Simon accepts the chat and automatically receives a summary of the latest conversation he can gather context faster and provide Superior customer service check out chat summarization in the May release of now assist for CSM today