[Music] post call summarization is a new feature in the Q2 store release of now assist for CSM in fastpac call centers every second counts agents need to wrap up phone calls quickly to assist other callers maintain service levels and Achieve key performance indicators support teams often face challenges performing repetitive wrap-ups summarizing lengthy calls inconsistent language and style used across agents managing efficient follow-ups let's take a look here we have John Jason our agent going available to take a call and our customer George is calling in let's follow their conversation thank you for calling customer support how can I assist you I recently upgraded my router and I'm having Performance challenges do you have a company provided router or a personal router I have a personal router the RS 1250 okay let me check if that device requires any special updates there is a service patch for this device George service patch 90210 let me email it to you I have your email address as George boxio docomo my device let me speed test it okay I'm getting 500 Plus on the download and 100 plus on uploads much better performance great is there anything else I can assist you with all is good thank you you have a good day George thank you for calling support with post call summarization the system rapidly summarizes the transcription of voice calls this streamlines case closure and wrapup it improves efficiency by enabling agents to quickly move on to other calls creates concise consistent work notes facilitating more efficient follow-ups check out post call summarization a new and exciting feature in now assist for CSM