[Music] let's see a demo of Workforce optimization Amazon connect voice Channel dashboard a new feature in the q124 store release it helps managers monitor voice que traffic and key voice metrics on wfo manager portal in real time a call center manager Amy Jones uses wfo to optimize resource utilization and monitor channels on her manager portal in Channel management Emy can view the kpi of the service channels in one place Amy can go into the Matrix of Amazon connect voice channel the kpis are refreshed by set intervals and Amy can drill down to individual records in the lower side of the dashboard shows Amazon connect queue and agent data of Amy's supervision Amy can see the status of Agents C manages and realtime status of individual voice cues that her agents serve organization admin can easily set up Amazon connect voice Channel dashboard out of the box after setting up Amazon connect integration following the guided setup and Amazon connect itself admin connects Amazon connect Q to corresponding service now que associate the right agent groups to the cues so that personalized reports appear on the dashboard wfo Amazon connect voice Channel dashboard enables managers to monitor voice CU and voice metrics in manager portal it increases manager productivity and improves customer experience