let's review the technical aspects of the now platform architecture the now platform provides the foundation one Platform One architecture one data model that all service Now Products run on it unlocks intelligent endtoend digital transformation through consistency and scalability engaging experiences Workforce productivity Enterprise Automation and trust and security this single platform automates business processes across the Enterprise by providing the infrastructure needed to develop run and manage applications its single data model built on a flexible table schema delivers a common set of core capabilities and reusable components this eliminates data silos and enables workflows technology and industry workflows help you manage it strategy operations Service delivery and apps as well as automate predict digitize optimize Monitor and resolve security risks customer workflows Connect customer service with other teams to solve issues faster cut costs and boost satisfaction employee workflows deliver fast personal service to employees with Creator workflows you can create your own applications quickly using pre-built libraries tools templates and scripts as well as Integrations with thirdparty data the workflows shown here are standardized but can be tailored to your own needs and it all resides in in our multi-instance secure compliant scalable non-stop Cloud which users can access on any device through a configurable web-based user interface this is a true Enterprise Cloud meaning it's a single system of Engagement for the entire Enterprise let's take a closer look nearly all clouds today except the service now Cloud are built on a legacy construct called a multi-tenant architecture in these clouds your data is comingled with that of other customer customers and they rely on large and complex databases that require hardware and software maintenance on a regular basis resulting in availability issues for customers any action that affects the multi-tenant database affects all customers who share it the service now cloud is built on an advanced architecture called multi-instance in this architecture your organization's data applications and customizations reside in a unique software stack cin instance your organization may have more than one instance each instance is isolated from every other instance but they can still communicate with each other the surface now multi- instance architecture provides these advantages your organization's data is truly isolated making it easy to perform hardware and software maintenance on individual customer instances and issues can be resolved on an instance by instance basis the multi- instance architecture allows us to perform actions such as upgrading on individual customer instances on a schedule that fits the compliance requirements and needs of that particular customer now let's look at availability and redundancy each service now global data center is paired with another data center to provide redundancy with failover support service now provides near-perfect availability with redundancy built in every layer of our Cloud including redundant devices power paths across all Network and server infrastructure in in the event of an operational fault failure outage or attack customer traffic can be quickly rerouted using our Advanced High availability or aha capability to ensure that you maintain access to your instances and data you can check the availability of any of your instances at any time just log into now support access your instances dashboard select the instance and open the P1 free tab now let's review backups and security full backups are completed weekly with differential backups made daily in between service now secures the cloud and your data using multiple Technologies and levels of security that have been certified compliant by thirdparty organizations data is encrypted in transit an ice 271 SSA 18 sock 1 and sock 2 type 2 as well as other certifications a test to security availability and privacy in the cloud you can also integrate with single sign on services that are compliant with the saml 2.0 standard further secure your applications and Fields using role-based access control to do this your administrator creates roles and groups adds the role or roles to the groups and then assigns users to the groups one Platform One architecture one data model that digitizes automates and connects people and places processes and systems that's the now platform to learn more see our product documentation or knowledge base or ask a question in the service now community