Getting executive buy-in for ServiceNow transformation
The vision is really simple. We want to be able to make things easy for people to request services. Okay? We want to go to one place. I want to log my HR ticket, request a leave of absence, check my payroll. I need something. I need to request a new mouse. All that kind of stuff should not be in fragmented systems. That’s a very compelling sort of end game so that I can go one place and get all my needs taken care of. From that sort of perspective, it was a really easy picture to paint from, an executive leadership to do buy-in and things like that, because we can create that one point of entry, that one-start-shop sort of thing with Employee Center Pro. And then also—customer experience is number one. Providing internal customers, Avalarians, good customer service that we provide our external customers, but the other one is automation. So, I mean, it does route work to the right people at the right time and make sure that work is being done and tracked by SLA’s and all that kind of stuff. We want to use ServiceNow as an automation platform as well to get things out of email, Post-it notes, phone calls, that sort of thing, into a very structured way. Those two tenants made the vision for adoption of—full adoption of—ServiceNow very compelling. I was able to successfully paint that picture so I got buy in. I love it.
https://www.youtube.com/watch?v=IAGcclLHsqY