Realizing business value with ServiceNow
Sean, let me show you a couple of cool things. I rattled off a ton of things that we’re doing already that we already have deployed. Talking with the leader in the SecOps space, they’re through automation and they’ve saved about five FTEs. So that’s incredible. That’s 1,000 hours a month. I talked about our help desk has stayed relatively flat, even though we’ve grown as an organization. We’ve nearly doubled in about two years. We just deployed HRSD. Hey, I’ll tell you, Sean, the way to get HR Case Management was a shared inbox. Now, I go to Employee Center, and I have all these options to select, and it’s so awesome for direct access to things. They’re loving their life because the work is structured, and it’s segmented out based on the case managers of their areas of expertise. It’s payroll, leaves, whatever, that’s super cool. And then I told you a little bit of IRM deployed, the leader in that space, they love the audit once and provide evidence to many controls. They’ll be able to audit more frequently. So, that’s very fun. In addition to hardcore numbers, FTE’s saved, things like that, just the structure and the knowledge and reporting and the sensibility of know what work is, has been really beneficial to all the teams that I’ve worked with.
https://www.youtube.com/watch?v=GchVmwkg-Ic