How to inspire change in ServiceNow technology adoption
You have to inspire excitement. That’s the number one thing. You have to be able to show them that life can be better by changing the way that you’re doing these things. I always look around, and as I hear people saying, “This is the way we do it. This is the only way that we’ve done it,” and I’m like, “That’s interesting, because I don’t know anyone in your organization who has written books about how to do these sorts of things. Maybe they’re not the best, and there’s other things that are out there.” And this is where I love Cask, and this is where I love ServiceNow, because they’re sourcing all the best practices about how people are using their products and then giving it out in run books and things like that. I’m very lucky that I work at Avalara because we are a very change-friendly organization. We are so fast because we have to be in this financial technology space that everyone’s willing to embrace change. That’s the one thing. You have to make sure you paint a really good picture, talk about the art of the possible, show them how things are going to work, connecting with other people that have done these sorts of things to get them more comfortable in making this sort of change. It’s pretty awesome that way, and you’ll have good success with that.
https://www.youtube.com/watch?v=qplMufqeXdE