focused on AI Ops and today I will be showing you what's new in itom AI Ops for Q2 specifically the May and June releases of our product so I'm just including a safe harbor notice for any forward-looking statements I may make because I may slip up and mention something based off of our beliefs and assumptions on what we want to deliver however things can change and we may not be able to deliver exactly what I may mention off hand so I just wanted to State this at the beginning of the presentation but again I will mainly be focusing on all the things that we have already come out with in our June store release and our May store releases which have already been released a few weeks ago or a month ago in the case of the May release and if you didn't already know you are joining a live on service now event right now and there are many other live on service now webinars that happen so if at all you are curious about the other webinars that live on service now host that you could sign up for please scan the QR code here you could also find the links in community as well so feel free to look there if you want to see what else live on service now offers webinar wise between itom as well as all the other products and topics that service now may cover and be useful to you so today's agenda I will be going over the product Evolution slide and then there will be an overview of the May and June store release features and enhancements then I will go quickly over the end of life and sunet capabilities those have not changed since I last presented in q1 and then I'll go over some slides on the May and June store releases and then I'll do a demo of the features that I have mentioned in those overviews then I'll cover some research opportunities that we have that you could sign up for if you are interested as well as some upcoming events in aiops and then followed up by Q&A so let me get started right now I am going to move over to the aiops Val Evolution slide and just for the record this will be a recorded session and it'll be posted on YouTube about a week after the session has occurred so looking at the product Evolution slide we can see here that we have the May and June store relase here all the way on the right and we can see that for the May and June Story leases the May store lease focused specifically on service reliability management while the June store lease focused on the greater AI Ops experience including alert analysis Express list link view which is a part of Express list integration Health which is part of integration Launchpad and alert automations which is a feature that's currently in Innovation lab and again here are some more just general overview slides on what exactly these new features are as well as their outcomes for May and June as well I'll go more into depth about each of these features in the following slides so in the case where you want to look at the recording later you can always pause and get a brief overview of all the information about all the Rel features that have come out in the past 2 months and a quick overview of end of life and sunset capabilities we have Cloud native operation CNO which is reaching Sunset as of March 2025 but at the point when you upgrade to Washington then you'll no longer be able to use CNL so the impact is that any users who are using CNO previously for visibility reasons should start utilizing accv as well as there's the operator workspace which is reaching Sunset as of Washington and if you haven't already you should migrate to the service operations workspace and then the event management mobile app is reaching Sunset as of zanadu and a replacement is coming eventually as of end of life capab capabilities there are the metric intelligence connectors and it is already passed in Vancouver just want to note this though for anyone who may not already have upgraded to Vancouver if you're using any of these connectors um there will be a eventual replacement for these as well now let me go over the May story Le features so starting off with service reliability Management Service reliability management is a new feature of itom that enables distributed teams to function and to distribute the work between the teams as opposed to focusing and relying on a single usually single person who ends up being the event management admin and service reliability empowers these distributed teams to create their own event roles manage their own services onboard their own services and focus on what actually matters to them without all the extra noise of all the other services or monitoring tools that may not actually relate to them and so here we can see that one of the enhancements that we've come out for for service reliability management is service report sorry service report for Integrations meaning that now as opposed to only being able to associate one single service with a monitoring tool that you have streaming events into service now or metrics or logs or whatever it may be you can associate multiple services to a single monitoring tool to ensure that your alerts are actually being associated with the multiple services that they may be impacting and it's very easy for you to add or remove the services from the associated Services tab it's the typical add or remove experience of other service nists and if you're interested in this it is available through the service reliability management Store app specifically the 5.0 version and currently Washington I mean Washington is not required for this specific release however when this goes GA Washington will be required for the ga release of this feature and I'll talk more about um SRM in two more slides as well and covering another enhancement for SRM is that now when you're setting up your services for SRM you'll get suggestions in wherever steps there may be for you to set up Integrations to add existing Integrations to your service making it easier for you to not necessarily have to search for the specific service assuming that you may already have the service setup um the monitoring tool related to that service setup in your service now environment so it makes it a lot easier and you even receive some recommendations as well also if you have any questions please feel free to put them in the Q&A I have my team available in the chat to help support any of the questions that you may have so again that feature is specifically part of the SRM 5.0 Store app I will also share a link at the end of this presentation to the aiops resource Library which will link to you all the relevant store apps that you could access each of these features so service reliability management is currently under limited availability um and when you are requesting access to install this in the store you will need a approval from the service now team itself and once you receive the approval you'll be able to install the app and get access to the features that just showed you above as well as the other capabilities that are currently available for service reliability management and if you are either an itom operator Pro or Enterprise user you will be able to access this this is no extra cost to you now moving on to the June store release features so one of the enhancements that we've come out with is for alert analysis previously we called this alert simplification but we have renamed it to alert analysis and we will continue calling this feature alert analysis going forward so specifically the enhancement that we've come out with for this quarter is that we now support a prompt specifically for alert groups and even more specific than that alert groups that are either cmdb tag or HLA based alert groups and what makes this special is that when we're now analyzing these types of alert groups specifically the primary alert of these alert groups not the secondary which would be these are the secondary alerts and this is the primary alert but when you're analyzing the primary alert of these alert groups we want to provide you a more valuable analysis of all the alerts that have been grouped so what we are sending to our internal llm otherwise known as the now llm we are sending the relevant CIS that have been impacted in the various alerts that were grouped in this alert group as well as the type of group that they were grouped under so whether it was a cmdb group or tag or HLA based group and the impacted Services any probable root cause information including change incident alerts and so on as well as the individual descriptions of each of those alerts that have been grouped under this primary alert and using all this information from all the alerts now we're able to provide a very robust analysis and summary of this group of alerts where we're also under providing more information contextually which wasn't available previously by leveraging the cmdb so now we can see in this example right here just one of the features of the many that are available now as part of this enhancement is that we can see the exact timing of all the alerts that have happened as well as clearly exactly why they were grouped and so on I'll also be showing this in the demo later so yeah and another enhancement that we have for Express lless is that we now have prex search specifically searching by Metric name node number alert tags additional information or description and we also provide keyboard shortcuts now so that operators can quickly navigate through the list which includes doing things from just going through each row opening closing the panel of the alerts opening and closing the alerts themselves well not opening them but just closing them or even opening incidents and the list goes on and right here I will be sharing a doc link for all the shortcuts that you could look at if you'd like as well but the information should also be available in The Help Center and we've added a new feature to support analysis of alert groups which is alert group time line so alert group timeline on Express list is a new feature which shows you the sequence of all the events that have been opened providing you information of when they've been opened and closed the exact timing of it as well as the criticality at which the alerts were open so it helps you understand the timeline of events and helps you better understand the sequence of alerts without manually having to go into the alert itself and looking at all the information in the work notes or however else you may have tried looking for this information previously you can also easily hide the Clos alerts that are already closed because maybe they don't matter to you anymore in this alert group and yeah so this specific feature and many of the features I'm talking about are going to be available through the aops Experience Store app specifically version 24.2 point3 and Vancouver patch 7 or Washington DC are acquired and you may have noticed that this blur is available on every single slide that I've shown so just keep a note of that if you're curious about which specific Store app you need to install in order to access these new features that we're showing you today and then moving on to link view I've spoken about link view previously but we are now going GA or we have gone GA in the June release for link view meaning that if you previously installed this as part of innovation lab which did not allow you to use it in prod environments only sub production environments you will now be able to use this in prod but you first have to install The aops Experience Store app otherwise you cannot use the Innovation lab version in production still so just keep that in mind if you're already a user of this feature but for link now we are expanding the support of the specific alert groups that it can show you a top topological map of including cmdb tag or rule-based alert groups so link view enables users to quickly understand the blast radius of alert groups where you can see all the information on the nodes the relevant C the impacted Services even the alert tags that the alert group may have been grouped off of and through this you can understand the relationship of all the alerts that are happening and it helps you better understand as well the CIS because you can see along the lines between the CIS you can see the distance of the relationship between these specific nodes and this improves root cause analysis and prioritization of alert groups when you can see a blast radius impact map such as this and when you're also looking at impacted Services when you click into them you can also see the business criticality to even better help you um better prioritize and understand how important this group of alerts is as well so again if you're already using this in Innovation lab please update the aiops Experience Store app so you can start using this in prod as well moving on to the integration Launchpad feature um new enhancement called integration Health we are making a new feature available in the already existing related events page of all Integrations that are set up for service now itom ai Ops where we're providing you information on how well your integration is performing so these are relevant kpis that you would need and that you'd probably like to see when you have your integration set up where you can see how your alerts are being suppressed so exactly how many events are actually being created into alerts the alert compression rate so how well things are being grouped um as well as how many events are actually being binded to CI so that you can get a better robust amount of information about all the alerts when they are binded to CIS although not necessar as well as if there are metrics making sure that the metric names are actually configured as well as well as some suggested tags for information that we see coming up pretty often in your alerts and we think would be useful for you to use this type of information to better en Rich your alerts so that you can filter down for more information when you're analyzing and on top of this we're providing you all these metrics but we also provide you suggestions on how how you can reduce the noise how to improve the compression rate how to bind to a CI if you don't already know that as well as some specific suggested tags as well and I'll show you this in a demo as well so just keep on um keep tuned in for that shortly and last but not least for the June store release we have introduced the outbound web hook using Alert info for alert automation so first off alert automation is a store app right now in The Innovation lab meaning that like I mentioned for link view since it's an innovation lab you can only use it in sub production environments currently but still this is a great feature for you to get used to before we actually go ga with this product so if you are interested in the store app and what I talked to you about shortly you can install it in the Innovation lab under the name of s so alert automation Innovation lab I mean alert automation um and again Ser s so stands for service operations workspace because this specific feature as well as all the other features that I've shown you today are specifically available in the service operations workspace which is why it's extremely important for you to upgrade to the service operations workspace if you haven't already that being said um we're enabling you to integrate your alert data with thirdparty system using this new outbound web hook where you can send dynamically populated alert information from alerts that satisfy specific condition filters that you set to a endpoint that you already know of so whether this may be another tool that you have that you want to alert people using if another team is using something else other than service now or maybe you have a separate remediation tool as well you can send the alert information through a post request by populating it with the Json payload data from the alert itself where we provide information for you on how to actually insert the alert field and if you want you can also set up the payload header and when you're setting up all these things to either maybe send an alert to someone else or some other system or maybe trigger some remediation actions from some third party systems you want to make sure that it actually works before you set it up so in the case when you're setting up this outbound web hook we also allow you to test the payload to make sure that it actually successfully is posted to the destination URL and in the case that it is or isn't we'll provide you the necessary notification or result after after you hit test payload as well so that is it in terms of my main presentation for today and I will be moving over to demo now and again if you have any questions please put them in the QA my team is there to answer your questions while I am presenting so again thank you team so looking here let me start off with the SRM features that I talked to you about again SRM is service reliability management and here we can see that I am currently on this application service called Oberon AMS and we are in the process of setting up this service specifically for service reliability management and this is the view of what it looks like when your various teams using SRM would be onboarding their own Services into the service now platform so we can see right here that we are not yet complete with setup and maybe I apparently already have integrated some data sources but maybe I have more data sources that are relevant for the specific application service and in the case that I do I can hit add integration here and when I hit this then I can see all the options for the various outof the boox options I can use for setup or I can hit the select and installed integration option where it provides all the other Integrations that I may already have set up on this specific instance and I can select this integration that's selected or that's presented as option if it is actually something that is relevant to my application service so this is just one of the new features part of SRM where we provide these suggestions right here as well as in other interfaces where you may be setting up Integrations for services as well as well as when we're looking again at the overon service we can see now in the associated Services we can have multiple Associated Services as well as you can add more services very easily by clicking sorry my my zoom window is in the way by by clicking in add service and typing whatever service name that you may have as well and then also in the case where you want to remove it it's very easy as well just select it and hit remove so now you can relate multiple services to Integrations to make sure that for whatever Integrations you have as many Associate Services there are you can add them to that specific integration now let's look at some of the enhancements that we've come out with for expresses or well all of them starting off with the alert group analysis so here we can see that we have an alert group right here and there are a ton of alerts 12 specifically and they've been all grouped together which is fantastic but looking at this I am a bit overwhelmed because there are 12 alerts and that means I have to read 12 separate lines and try to make sense of it um that's kind of hard to do so what I'd rather do is I rather hit analyze and see what alert analysis gives me so here I see now a more cohesive few paragraphs or few lines that provide me a lot more information on the alert group itself and why it was grouped together as well as some context that I may have been too overwhelmed to even realize when looking through each of these lines of alerts and I can see that in general even though the name is pretty straightforward maybe if you're a subject matter expert but to someone who is not a like myself I don't really know what image pull back off means and in the case where I'm a new operator or maybe someone who's just less experienced and new to the team I can now quickly understand that in short short the kubernetes boot camp container failed to pull the image and looking at all these I don't explicitly see that in any of the short descriptions so this was generated by alert analysis itself to understand to help the operator understand in a single sentence what is already happening but there's also an additional summary point which provides more information on the alert group itself so you can see here that the alerts or specifically three alerts were triggered in the kubernetes M name space indicating that the container Nam kubernetes boot camp encountered issues so right off the bat I did not have to read those three specific alerts this alert analysis provided me that information and it told me where exactly they were trying to pull the image from so great that's a lot more cohesive than me reading this line by line and it even has the greater context of understanding in what order these alerts were even open so we can see a mention of a first alert and what that First Alert specifically was and what it suggests as well as the third alert and second alert I don't know why I did not go in order there and all this information was provided by just sending all the relevant information from each of these in individual alerts to now assist in having this summary generated with all this context available as part of this t tag based alert group and now we can see here in the analysis itself it tells you why these alerts are grouped together and we can see that they were grouped together because they had the shared name space again kubernetes boot camp and then we provide additional information on what may have caused the issue in the first place as well as maybe some other possibilities that may be the cause of this alert and in the case where we have all this information we also provide a suggested next steps whether it's ways to monitor or potential remediation steps as well for you to hopefully close and resolve these alerts or understand that maybe this alert group is no longer issue and you don't have to necessarily worry about it anymore and again in the context of seeing all of these 12 alerts and being overwhelmed like I am right now you can also easily see in the timeline view all the alerts and a very nicely colorcoded way of understanding green is okay so these alerts weren't a really big deal and exactly at what time they were opened or maybe even closed as well as maybe when these alerts in this group weren't so good so a bright red color-coded critical and all the timings again of the alerts themselves and in the case where any of these alerts were closed already which I don't believe any of them were you could always hit hide closed alerts but there were no closed alerts in this alert group so this did not actually do anything and you can also sort by the time the severity ascending or descending and so on so now you can see all this information as well in the more relevant order potentially that you may care more about cuz maybe these okay alerts aren't really much of a big deal to you and you want to focus on these ones so that is how timeline view and alert analysis can integrate into looking at these specific alert groups but another way again to analyze alert groups is looking at link view so for the same group of alerts that I just looked at I've opened the link view now which is a t T in the side panel of Express list and we can see right here that all of these various CIS the specific tag sorry um and all the other relevant information here such as assignment group namespace metrics and so on and we can also see right here all the other pieces of information that we can show in the topological view of this alert Group which could also include Source or resources as well you can open or close them depending on what is relevant to you but now we can see of the blast radius of the specific alert group and exactly why they were even related as well and in the case again where you had an impacted Services impacted service which I don't do in this specific example when you click the impacted Service as well you can see additional information on the business criticality of that service so that you can again quickly understand the blast radius impact of the specific group of alerts and in the case where maybe this is not big enough for you to look at you can always make this larger and as large as you want to get a better view of the link View and if you want to export it as well you can easily do that by exporting the map using this button here and again if you want this new feature and you want to use this in prod you should install the aiops experience store app now the latest version which is in June and I do not remember the exact version number but the June store release of The aops Experience Store app and you'll be able to now use this in prod as well now moving on to the features regarding the shortcuts for Express list so even before we get started with shortcuts let's look at the featured alerts or Not Sorry feature alerts but the filter alerts so quickly we can now search up whatever we'd like to um using the retext search which includes any text that you may want to search up so maybe I really want to know about any alert that applies to Linux so I can easily search that up and depending on whatever filters already have set up it'll search up all the alerts that apply to that specific filter so you can see right here this one specific um Linux server has been having a lot of issues which isn't great but I can easily see that now all here by searching it up but in terms of the actual um list itself and the shortcuts look in my mouse right here but also look at my mouse not moving now sorry as I'm move through oh I think my something went wrong but okay let me quickly refresh this my bad I've had these windows open for a bit now um but while I refresh this the keyboard shortcuts that are available are again shown in The Help Center but if you want a just entire dock view of it in the case where you don't necessarily have the most up-to-date version of Express list on your instance you can easily look at it through the docs link that I pasted in the chat earlier but in the case now again brand new keyboard shortcuts when I click the the specific alert I can navigate through the events or I can also do things like open incidents or I can also do things such as close alerts as well with option L I'm not pressing anything other than my keyboard um and in the case where I'm like already looking at an alert and maybe I want to navigate through all the clickable things on the express list I can just hit Tab and go through all the clickable features now in the case where I know exactly what I'm doing which I which I do sorry um but see we can go through next alert even close preview Pane and then the case where I want to maybe go all the way down to analyze then I've also done this if you've noticed my mouse has been right here the whole time I can hit just enter and now quickly analyze the alert just like that so it makes it a lot easier for users to navigate the express list and not having to rely on the mouse which sometimes I forget I have a mouse and keep using my trackpad so yeah super great feature super easy to use and again if you even want to select multiple you can just hit command even if you're using Mac and you can select multiple alerts in the express list as well you can keep on selecting and then you can apply whatever um quick action you'd want to apply to all those alerts so I just showed you a few examples of some of the new keyboard shortcuts that are available as part of Express list and again I'll paste the stock links in the chat later or more information if you're just curious about what you can do now with keyboard shortcuts once you update and moving on to another new feature that we have moving away from Express list specifically we're going back to one of the capabilities that we came out with in 2023 called Integrations Launchpad which is a low code no code solution to integrating your various modering tools with service now itom and we can see right here like I actually mentioned earlier we have a bunch of outof the boox options we even have a web hook option specifically for your event sources that we may not support yet out of the box as well as an installed Integrations page to see any of the um Integrations that you're still setting up active Integrations that you have coming as well as inactive Integrations if you have any as well and we can see right here for our up and running Integrations you can see all the relevant metrics for them such as events per minute um how many logs per minute and so on and also agents as well but now the specific feature that I want to show you and talk about is when you already have an integration setup and you have event streaming in and you they're creating alerts and people actually look at them and analyze them and respond to them you want to make sure that your integration is not producing too much noise for your users they're actually being grouped to reduce noise they're being properly binded to CI so that you can get more information from them when they're generated based off of their CI information and the greater context that you could leverage from the cmdb and so in the related events page which already existed before we've added this integration Health module where we can see like I mentioned in the screenshot earlier alert suppression alert compression rate CI binding rape metric name configuration rape as well as any suggested tags that we may have and in the case where we are providing you all this information it would be kind of unkind for us to tell you all this but not really tell you how you could improve it so we can see right here that we provide suggestions for you on how you can actually reduce alert noise I mean but yeah reduce alert noise but we say reduce noise here and we can see that maybe we can create some alert automation enrichments or creating some event rules that could ignore alerts or for alert compression rate we can see that we can create new group alert automations as well and then same for CI binding you can create some event rules to properly bind some of your events to CIS and then as well as just ensuring your metric names are configured you can do this in the enrich part of alert automations and then for suggested tags we provide you the values that we think would be great candidates for creating alert tags for which alert tags again if you weren't already aware are ways to enrich alerts themselves without necessarily having to rely on the cmdb so you can leverage the actual information in the alerts to create new fields for these alerts that can be easily filtered on and this can easily help you while you're on your cmdb journey wherever you are or even if you have a mature cmdb it's a really quick way to enrich alerts with information such as location which is no example here or some event values if you know what these specifically mean in the context of your organization and in the case where we are giving you a bunch of examples on maybe how you can improve all these rates we can also add automations directly from this page by hitting add automations and then when you hit add automations um which I I think I've had this window open a bit too long now so it's not opening but in the case where you do everything will be pre-filtered specifically for this specific integration since you're open it from the related events page of the zabic integration in this example and that is it for all the ga capabilities or currently available non- inovation lab capabilities from the main June store lease and last but not least the Innovation lab capability that I want to show you now is part of alert automation so again we are still in the service operations workspace as I have in for this entire demo and we can see here that there are three types of alert automations there's enrichment where you can add information to alerts you can move information around between the fields you can customize it how you want you can use reject to pull information as well there's also alert automations for grouping which can involve um various ways of grouping so it can be by tag um by the timing by the assignment group and so on and then there is the escalate and notify alert automations that you can create which are ways to it's pretty straightforward escalate alerts or notify your team so in the case where we want to create a new escalation maybe it is even a notification depending on how you use it you can easily create a outbound web Hook by hitting the create automation page right here and in the case where you hit create automation we have all the information that we require from you denoted by asteris of course a name is definitely needed for when you set up any alert Automation and then as well as the specific conditions that must be met for this escalation to occur because likely you do not want the same escalation or notification to be sent out for every single alert that you have so probably a good idea to set some filters and in the case when you have all the rest of the set up then we have an option of already in a previous release which is create an incident so easily and quickly set up the conditions for these alerts and what alert should be specifically opened for an incident and then the new part of alert automation escalator notify as part of the June store release is using a outbound web hook to send data to other systems so first of course you need the Destin URL so where specifically you want to send this post request to so ideally you know that and once you know the URL of maybe whatever third party tool that you want to send alert information to for specific alerts you can I'm just going to put this here demo so it's not read you can then enter the Json payload data that you want to send to this third party tool so you can type whatever you'd like here and it can have additional information about however you want to format it but you can also just send any of this information as well from the alert by seeing any of the alert information sorry my page I think is timed out at this point let me just quickly refresh um this is fun um but while I am doing this what you'll be able to do during the setup of this outbound web Hook is that when you're here and when you're inserting your new Fields right here you can see that all the options that you could reference from the alert that satisfies your specific conditions you can easily just copy the clipboard paste it here and then at the point when everything is ready and you have your destination URL and you have all the dynamically populated information from your alert setup in the Json payload data you can also set up a payload header if you'd like you can send a test payload to make sure that whatever you're sending is actually being received by the endpoint and at the point where everything is good and the test is successful and you set up all your other conditions then you can easily just save the Automation and just like that you have a outbound web hook to whatever third party system that you want send your alert information to with dynamically populated information from the alert and with that that wraps up my demo for today and let me now go back to my deck so we can see right here there are some itom research opportunities very fun and so in the case where you were interested in any or all the things I talked about today and you maybe want to be able to contribute to the shaping and further development of our product this is a great way to contribute to that so we have some current research opportunities which center around operator Excellence so enhancing the experience for operators making it easier for them to utilize some of our features like Express lists and some alert automations as well as well as admin time to Value which involves um the focus area of speeding time up to set up and optimized event management so making it easier for you to create all your various event roles grouping roles alert automations for escalate and notify as well as well as the focus area of distributed teams so helping teams work better together as well as to manage their own responsibilities and Empower them to do so and in the case where you actually are interested in any of these because again it's a great opportunity for you to contribute to the vision and the future of this product we have the first of all if you also have any questions please contact over right here at this email if you're if you want to participate but you weren't so sure but that being said I'm going to pause slowly in the case that you do want to participate in the next slide I'm going to send out or not send out but show you a QR code of the sign up link but I will also be pasting in the chat right now in case you do want to set up for some re research opportunities and again if you have any questions please contact ofer and His email is right here and here is the research opportunities um QR code as well if you want to quickly scan that from your phone and while I am waiting for some of you to scan this with your phone I am also going to to talk about very slowly um some upcoming itom aiops events that we have coming up very soon as in tomorrow and Thursday as well as some that are a bit further out um later in the summer and going into September as well so hopefully you've had a chance to sign up if you want to but again the link is in the chat if you want to sign up through the web link instead and again on the topic of upcoming itom aops events we have another one of these webinars for Q3 this will be scheduled for mid-september um we have not scheduled this yet so that will be announced soon um it'll be announced through the normal channels of community as well as my team and I will be posting about it on LinkedIn in the case where any of you are connected to us and want to be updated on what web ARS we're hosting and we also want to put some focus and focus the Limelight on analysis for itom alert analysis and so we will be hosting some sessions for analysis for itom in August so very soon and we can see right here that we'll be hosting three sessions actually so sessions for AMS and Amia as well as two sessions for apj or APAC which will be available in one in Japanese as well as one in English so if you have any Japanese um co-workers as well they'll have a session supported in Japanese as well by one of my teammates and in the case where you may be interested in some of our workshops and actually getting some hands-on experience of our product and of the many new features I showed you today you can sign up for one of our workshops that we have coming up in AMS and Amia so we can see right here that tomorrow we will have a Boston Workshop so if any of you are in Boston I will be at this Boston Workshop as in I am actually in Boston right now so please sign up if you haven't already it's a great opportunity and in the case where you're in your we had a workshop just today in Frankfurt but on Thursday we're going to be having one in Zurich as well and we have some more plan for Stockholm Paris and Milan but the link I sent you just now is part of the blog post which links all the registration links for all these workshops and there's still more to be announced so just keep an eye out for that and maybe your city will be announced next for the workshop but also if if you have any suggestions on where we should go if we haven't already um just put in the chat it helps us to know where the customers are and where you want us to show up as well so in the case where hopefully you got a lot of a lot of this Workshop I mean not Workshop sorry